Banquet Experience Lead - Member-Centric Events

Augusta Country Club; Country Club Hills (GA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Employee discounts

Job summary

Augusta Country Club in Augusta, GA is seeking an Assistant Banquet Manager to elevate member and guest experiences at events. You will assist the Director of Banquets in planning and executing banquets, supervising staff, and ensuring flawless service from setup through breakdown.

The role requires leadership in a fast-paced environment, a strong guest-service mindset, and availability for evenings, weekends, and holidays. Competitive compensation and benefits are offered.

Qualifications

• Previous banquet, catering, restaurant, hotel, or event operations experience.
• Experience in supervisory or leadership roles is preferred.
• Strong member-service mindset and polished communication.
• Ability to lead a team in a fast-paced environment.
• Detail-oriented with excellent organization.
• Willingness to work evenings, weekends, and holidays.
• Stand, walk, lift, and move equipment for long periods.

Responsibilities

• Make elevating the member and guest experience the primary focus of every event by anticipating needs, personalizing interactions, and helping ensure each person feels recognized, welcomed, and well cared for.
• Assist the Director of Banquets with planning and executing banquet events from setup through breakdown.
• Supervise and lead banquet staff during events, modeling warm, attentive, polished service that reflects club standards.
• Conduct pre-event meetings that align the team around member preferences, event details, timelines, menus, special requests, and service touchpoints.
• Ensure banquet rooms, tables, equipment, and service areas are properly set up before each event.
• Monitor food and beverage service to ensure quality, presentation, and timing meet expectations.
• Engage professionally and proactively with members and guests, resolving questions, concerns, and special requests in a way that protects and enhances the overall experience.
• Coordinate closely with the kitchen, event planners, vendors, and other departments.
• Assist with scheduling, training, coaching, and performance management of banquet employees.
• Monitor staffing levels and adjust assignments as needed throughout an event.
• Maintain a clean, safe, and organized banquet environment.
• Ensure compliance with company policies, health and safety regulations, and responsible alcohol-service practices.
• Assist with inventory, equipment, supplies, and event-related paperwork.
• Handle unexpected challenges calmly, discreetly, and solution-first so members and guests experience confidence, continuity, and care.
• Perform other duties as assigned by management.
• Attend weekly BEO meetings, Food & Beverage meetings, and leadership meetings to support event planning and operational excellence.

Skills

Guest service mindset

Communication skills

Team leadership

Organization

Availability evenings & weekends

Job description

Augusta Country Club in Augusta, GA is seeking an Assistant Banquet Manager to elevate member and guest experiences at events. You will assist the Director of Banquets in planning and executing banquets, supervising staff, and ensuring flawless service from setup through breakdown.

The role requires leadership in a fast-paced environment, a strong guest-service mindset, and availability for evenings, weekends, and holidays. Competitive compensation and benefits are offered.