Banquet Operations Lead - Elevate Event Service

PM New Logo; Wilmington (DE); On-site; USD 48,000 - 72,000; Full time

Job summary

PM New Logo in Wilmington, DE is seeking an Assistant Banquet Manager to hire, train and direct banquet staff, ensuring high-quality service for all events. You will supervise setup, coordinate with kitchen, sales, and guests, and manage event orders.

This role requires leadership, scheduling, budgeting awareness, and the ability to develop staff through training, coaching and performance reviews. Join a dynamic hotel environment where service excellence drives repeat business.

Qualifications

• Supervising set up of banquet space and ensuring timely room sets.
• Deliver high standards of service by staff.
• Coordinate events with Kitchen, Sales & Marketing, Purchase and guests.
• Review event orders and respond quickly to changes; obtain client sign-off.

Responsibilities

• Assist supervising set up of banquet space to ensure timely and accurate room sets
• Ensures that service staff is prepared and organized and deliver high standards of service.
• Ensures proper sequence of service for events.
• Provides guests with excellent food service and presentations.
• Reviews event orders with clients; respond quickly to last minute changes; answer questions to customer’s satisfaction; review guest check with client after function and obtain signature.
• Assist scheduling employees at proper staffing levels; watch labor costs daily to ensure efficiency in scheduling.
• Fills requisition supplies when needed and maintain adequate levels of inventory supplies to meet function needs.
• Maintains orderly back areas and ensure equipment is kept clean and stored in a secure manner.
• Assist operating department within established budgets. Prepare summaries which recap issues effecting the department, with explanations of variances to budgeted operating expense levels.
• Assist in recruiting using company hiring standards (all application paperwork, EEO interviewing and selection, behavioral questioning, reference checks, evaluations and team interviews)
• Maintains procedures and processes and takes an active part in relation to Orientation, Buddy On-the-Job-Training, other Training and Development. Review performances and assist in career development.
• Coaches and Counsels as needed and documents all performance related discussions and actions.
• Assist conducting daily departmental NETMAs.
• Assist conducting or facilitating training classes regarding safety, security, department procedures and service guidelines.
• Provides a professional image at all times through appearance, dress, and behavior.
• Follows company policies and procedures and department SOP’s is able to effectively communicate them to others. Be knowledgeable of the Associate Handbook, trains staff and is able to answer questions on this material. Insure that an up-to-date Handbook is always readily available.
• Knowledgeable of hotel property, amenities, area attractions and transportation.
• Actively participate in all hotel level meetings in which attendance required/requested.
• Fulfills Manager on Duty shifts.
• Within scope of managerial authority, insure hotel is in compliance with all federal, state and local laws, including EEOC and Wage Hour laws.

Skills

Staff supervision

Event coordination

Budget planning

Customer service

Communication

Training & development

Job description

PM New Logo in Wilmington, DE is seeking an Assistant Banquet Manager to hire, train and direct banquet staff, ensuring high-quality service for all events. You will supervise setup, coordinate with kitchen, sales, and guests, and manage event orders.

This role requires leadership, scheduling, budgeting awareness, and the ability to develop staff through training, coaching and performance reviews. Join a dynamic hotel environment where service excellence drives repeat business.