Banquet Manager

Shamin Hotels; Richmond (VA); On-site; USD 55,000 - 78,000; Full time

Job summary

Shamin Hotels seeks a Banquet Manager to oversee the coordination of food and beverage for functions in the hotel banquet and meeting spaces, ensuring adherence to management standards. You will plan, organize, and execute weddings, corporate meetings, conferences, and other events with attention to detail and customer satisfaction.

You will lead event teams, manage staffing for events, monitor budgets, coordinate with vendors, and ensure compliance with health and safety standards while

Responsibilities

• Event Planning and Coordination: Coordinate client event requirements (menu, room setup, AV, special requests).
• Staff Management: Recruit, train, and supervise banquet staff; assign duties; ensure coverage for events.
• Customer Service: Deliver excellent client service before, during, and after events; resolve issues promptly.
• Budgeting and Financial Management: Develop and monitor event budgets; manage costs and revenues.
• Vendor Management: Coordinate with caterers, florists, decorators, and entertainers; negotiate contracts.
• Health and Safety Compliance: Ensure food safety and fire code compliance; maintain sanitation.
• Event Marketing and Sales: Support marketing of banquet facilities; assist in sales tours.
• Administrative Tasks: Keep records of bookings, payments, and correspondence; prepare reports.
• Problem Solving: Address emergencies and issues during events; ensure smooth resolution.
• Continuous Improvement: Identify improvements to banquet ops and implement efficiency strategies.

Job description

Job Title

Banquet Manager

Company

Shamin Hotels

Organizational Structure

Department: Food and Beverage
Status: Full-time, Exempt
Reports To: Food and Beverage Director

Position Overview

The Banquet Manager is responsible for coordinating the delivery of all food and beverage for functions held in the Hotel and all details pertaining to functions being held in all Banquet and Meeting rooms in keeping with the standards prescribed by management. The Banquet Manager is responsible for planning, organizing, and executing events such as weddings, corporate meetings, conferences, parties, and other special occasions held within a banquet facility.

Essential Job Functions

Event Planning and Coordination

• Coordinate with clients to understand their event requirements, including menu selection, room setup, audiovisual needs, and special requests.
• Plan and execute all aspects of the event, including scheduling, staffing, and logistics.
• Ensure that events are executed smoothly and according to the client's specifications.

Staff Management

• Recruit, train, and supervise banquet staff, including servers, bartenders, and support staff.
• Assign duties and responsibilities to staff members and ensure they are adequately trained to perform their tasks efficiently.
• Manage staff schedules to ensure appropriate coverage for events.

Customer Service

• Provide excellent customer service to clients before, during, and after events.
• Address any concerns or issues raised by clients promptly and effectively.
• Anticipate the needs of clients and guests to ensure a positive experience.

Budgeting and Financial Management

• Develop and manage event budgets, including food and beverage costs, staffing expenses, and other event-related expenditures.
• Monitor expenses and revenues to ensure events are profitable and within budget.

Vendor Management

• Coordinate with vendors such as caterers, florists, decorators, and entertainers to ensure all aspects of the event are coordinated seamlessly.
• Negotiate contracts with vendors to obtain competitive pricing and ensure quality service.

Health and Safety Compliance

• Ensure compliance with health and safety regulations, including food safety standards and fire codes.
• Implement procedures to maintain cleanliness and sanitation in banquet facilities.

Event Marketing and Sales

• Assist in marketing efforts to promote banquet facilities and attract clients for events.
• Participate in sales presentations and tours for potential clients.

Administrative Tasks

• Maintain accurate records of event bookings, payments, and correspondence.
• Prepare reports on event performance, financials, and customer feedback.

Problem Solving

• Handle any issues or emergencies that arise during events, such as equipment malfunctions, staffing shortages, or guest complaints.

Continuous Improvement

• Identify areas for improvement in banquet operations and implement strategies to enhance efficiency, quality, and customer satisfaction.