Banquet Manager

Ontario Trillium Foundation; City of Corning (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Core Hotels & Resorts invites applications for a Banquet Manager to lead the banquet team and collaborate with the Executive Chef and sales managers to maximize guest satisfaction and outlet efficiency. The role emphasizes a safe, welcoming work environment and adherence to the hotel’s core values and culture.

The Banquet Manager will oversee service quality, staff training, and coordination across outlets to ensure successful events and guest experiences.

Responsibilities

• Achieve customer satisfaction and compliance with policies/procedures in the Outlets
• Train, coach and assist associates in the Food & Beverage operations
• Monitor performance and recommend corrective action
• Alert management of potentially serious issues
• Respond to customer needs and rectify any guest issues
• Monitor and control the maintenance/sanitation of the various outlets to ensure safe work environment
• Oversee cash handling and check/credit policies and procedures
• Conduct pre-shift meetings to inform staff of daily events
• Promote teamwork and quality service
• Routinely greet guests, serve food and beverage and service other outlets departments
• Perform other duties as assigned

Job description

SUMMARY:

The Banquet manager is primarily responsible for leading and supervising the banquet team. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. They will work with the Executive Chef and sales managers to ensure maximum efficiency. They will also assist the Food and Beverage Manager in the success of the outlets; sharing team members, resources and function space.

The Banquet Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Core Hotels & Resorts Core Values and the Hotel's Culture.

ESSENTIAL JOB FUNCTIONS:

• Achieve customer satisfaction and compliance with policies/procedures in the Outlets
• Train, coach and assist associates in the Food & Beverage operations
• Monitor performance and recommend corrective action
• Alert management of potentially serious issues
• Respond to customer needs and rectify any guest issues
• Monitor and control the maintenance/sanitation of the various outlets to ensure safe work environment
• Oversee cash handling and check/credit policies and procedures
• Conduct pre-shift meetings to inform staff of daily events
• Promote teamwork and quality service
• Routinely greet guests, serve food and beverage and service other outlets departments
• Perform other duties as assigned