Banquet Manager

Plazahotelelpaso; Fort Lauderdale (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

HHM Hotels is seeking a Banquet Manager to lead the banquet department, ensuring guest satisfaction and adherence to sustainability standards. The role involves hiring, training, and evaluating staff, while maintaining strong guest relations and flawless function execution.

You will collaborate with the catering team to close service gaps, supervise room setup, and enforce cash-handling and regulatory policies. The position requires flexibility for varied shifts and holidays.

Qualifications

• Bachelor’s Degree preferred.
• 3 to 5 years Banquet experience required.

Responsibilities

• Interview, hire, train staff and manage performance evaluations.
• Maintain positive guest relationships and ensure banquet functions meet guest specifications.
• Coordinate with catering to address service delivery gaps.
• Supervise setup of function rooms and ensure cleanliness/inventory.
• Oversee serving staff to comply with regulations/policies for alcohol service.
• Ensure cash handling policies are followed and SOX compliance is observed.
• Enter billing information into POS to generate guest checks.
• Monitor staff attendance and reassign server stations to ensure quality service.
• Set and maintain service standards through ongoing staff training.
• Follow MSDS and OSHA safety standards.
• Perform other duties as requested by management.

Skills

Interviewing

Hiring

Training

Guest relations

Communication

Education

Bachelor's Degree

Job description

Opportunity: Banquet Manager

Manage banquet department operations in accordance with established guest service and sustainability standards.

Potential Career Path

Restaurant Manager – Director of Catering –Director of Food and Beverage

Essential Job Functions

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.
• Work closely with the catering department to address service deliver or communication gaps.
• Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory.
• Oversee serving staff to ensure that all federal, state, local and corporate regulations and policies are adhered to in the serving of alcoholic beverages.
• Ensure that cash handling policies and procedures are followed by all banquet staff in cash handling positions. Abide by all accounting policies and practices to ensure SOX compliance.
• Enter billing information into point of sale system in order to generate a final guest check.
• Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Set and maintain service standards through continued training of core staff utilizing in service meetings.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Bachelor’s Degree preferred.
• 3 to 5 years Banquet experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, alternate shifts and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels