Banquet Manager

StepStone-Hospitality-Inc; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

The Banquets Team at Le Meridien and Sheraton Charlotte Hotels, operated by StepStone Hospitality, seeks a Banquet Manager to lead a large team in a busy, meeting-centric hotel.

You will direct the culinary operation, ensure service standards, manage staffing, scheduling, and budgeting, and collaborate with other departments to maximize guest satisfaction and profitability.

Qualifications

• Must be highly organized with great attention to detail.
• Greet meeting and banquet contacts and adapt to changes.
• Verify meal times, breaks, and guaranteed counts with groups.
• Interviewing and hiring staff; scheduling and performance reviews.
• Maintain standards of food, beverage and guest service.
• Develop and manage human resources to motivate and develop associates.
• Ensure compliance with labor and StepStone policies.

Responsibilities

• Direct, implement, and maintain service and management philosophy for banquet staff.
• Achieve budgeted revenues and expenses and maximize profitability.
• Supervise banquet personnel during functions.
• Coordinate with departments and design statistical reports as needed.
• Respond to guest requests and resolve issues promptly.

Skills

Leadership

Staff Supervision

Budgeting

Communication

Hiring and Training

Job description

Description

If you are looking for a challenge that will allow your creativity to flow, your experience to shine, and your leadership to move center stage, than consider joining the Le Meridien and Sheraton Charlotte Hotels Banquets Team. With over 75,000 sq ft of meeting space this position will manage a large team and at a very busy meeting-centric hotel.

The Banquet Manager is responsible for the management of all aspects of the culinary operation, in accordance with hotel standards. Will direct, implement, and maintain a service and management philosophy which serves as a guide to respective staff.

Requirements

• Inspect meeting rooms daily to ensure proper set-up. Must be highly organized with great attention to detail.
• Greet all meeting and banquet contact persons on a daily basis and assist with any and all changes or needs.
• Stay in contact with meeting and banquet contact persons to verify all meal times, break times, and guaranteed counts.
• Meet with function group leader to determine last minute changes and discuss various setup arrangements.
• Ensure proper cleaning of all equipment after function is completed.
• Supervise assigned banquet personnel throughout functions.
• Assist staff with room setups, food service, and clean up when necessary.
• Conduct administrative duties including interviewing and hiring of staff, scheduling, daily recaps, completion of all banquet checks and obtain authorized signature on all banquet checks, performance reviews, salary increases for staff, labor control, supply requisitions, etc.
• Maintain standards of food, beverage, and quality guest service.
• Establish and maintain a proactive human resources function to ensure associate motivation, training, and development.
• Manage in compliance with established labor, wage, hour and StepStone-related regulations and policies.
• Maintain proactive relationships with all departments.
• Achieve budgeted revenues and expenses and maximize profitability related to the banquet department.
• Contribute to the profitability and guest satisfaction perception of all hotel departments.
• Develop short- and long-term financial and operational plans for the banquet department that relate to the overall objectives of the hotel.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Maintain and correct procedures for inventory control.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Effectively communicate and coordinate with all departments.
• Scrupulously follow all StepStone and hotel policies and procedures.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information

StepStone Hospitality is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or other protected characteristics.