Banquet Lead: Exceptional Guest Experience

The Umstead Hotel and Spa; Cary (NC); On-site; USD 22,000 - 36,000; Full time

Job summary

The Umstead Hotel & Spa in Cary, NC seeks a banquet captain to lead service during events, supervise staff, and act as the primary onsite contact to ensure flawless execution and memorable guest experiences. You will oversee setup, uphold standards, train associates, and coordinate with managers to deliver high-end banquets while maintaining safety, cleanliness, and teamwork across departments.

The role requires flexibility for nights, weekends, and holidays, plus strong communication and

Qualifications

• Exceptional leadership qualities and management techniques to successfully lead and execute events.
• Exceptional communication abilities to direct associates and interact with guests, clients and internal departments to build relationships.
• Exceptional knowledge of all Umstead Hotel banquet standards and operating procedures.
• Exceptional attention to detail.
• Anticipate guest and onsite contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
• Being able to consistently perform tasks and direct others within a given time frame to insure all event components are setup on time.
• Being able to consistently perform tasks with little direct supervision.
• Assist with administrative duties including closing banquet checks, inventory and preparing supply requisitions/ ordering.
• Periodically attend required meetings/ precons in the absence of the Assistant Banquet Manager or Banquet Director.
• Maintain the back of the house cleanliness and safety.
• Train, motivate, retain, recommend discipline, and supervise the work of banquet associates ensuring that that all are complying with The Umstead Hotel & Spa Vision and Values.
• Comply with The Umstead Hotel & Spa Vision and Values.
• Work harmoniously and professionally with co-workers and supervisors.
• In addition, other duties may be required as directed by your Manager.
• High school or equivalent education required.

Responsibilities

• Directly supervising and overseeing the service and associates of banquet functions as assigned by the Assistant Banquet Manager or Banquet Director.
• Serve as the primary point of contact for onsite clients during events to insure flawless execution.

Skills

Leadership

Communication

Attention to detail

Guest relations

Event coordination

Education

High school diploma or equivalent

Job description

The Umstead Hotel & Spa in Cary, NC seeks a banquet captain to lead service during events, supervise staff, and act as the primary onsite contact to ensure flawless execution and memorable guest experiences. You will oversee setup, uphold standards, train associates, and coordinate with managers to deliver high-end banquets while maintaining safety, cleanliness, and teamwork across departments.

The role requires flexibility for nights, weekends, and holidays, plus strong communication and