Banquet Lead: Events & Guest Experience

Boyd Gaming; Charles City (IA); Presencial; USD 21.000 - 35.000; Jornada completa

Descripción de la vacante

Boyd Gaming is seeking a Banquet Server to support events in our facilities in the United States. You will oversee event setup, guest service, and wine service to ensure a seamless dining experience for guests and event attendees.

The role requires strong communication skills, the ability to stand and move quickly for several hours, and a professional appearance in line with casino hospitality standards. Training and staff meetings are part of the role.

Formación

• High School graduate or equivalent.
• Communicates with back of the house and front of the house personnel to provide a banquet/dining experience that meets or exceeds guest’s expectations.
• Observes diners to ensure that guests are satisfied with the food and service.
• Must be able to perform simple mathematical calculations.

Responsabilidades

• Lead employee for events to ensure guest needs are met and event plan is successfully completed.
• Review guest count and menu using the Banquet Event Order Form (BEO).
• Set tables according to the BEO form.
• Maintain professional appearance of the banquet area, set up of buffets and food stations.
• Observe Casino standard of service for coffee breaks, meetings, and buffets.
• Present, open and pour wine when serving guests.
• Attend staff meetings and training sessions to increase performance.
• Store and maintain all equipment properly.
• Ensure guest satisfaction at banquets and events.
• Speak, read, write and understand English.
• Be self-directed and able to make decisions.
• Stand and exert fast-paced mobility for up to four hours.
• Adhere to all company policies as defined by the Employee Handbook.
• Maintain a professional appearance at all times.
• Answer questions and relate requests/complaints to supervisor/manager.
• Assist supervisor/manager with tasks associated with events.
• Stand and move for several hours.
• Perform all relative miscellaneous duties as directed by supervisor/manager.

Conocimientos

Communication

English proficiency

Educación

High School diploma or equivalent

Descripción del empleo

Boyd Gaming is seeking a Banquet Server to support events in our facilities in the United States. You will oversee event setup, guest service, and wine service to ensure a seamless dining experience for guests and event attendees.

The role requires strong communication skills, the ability to stand and move quickly for several hours, and a professional appearance in line with casino hospitality standards. Training and staff meetings are part of the role.