Banquet Lead & Event Service Captain

Ameristar Casino Resort Spa St. Charles; Saint Charles (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Boyd Gaming Corporation is seeking a banquet server to observe service standards for coffee breaks, meals, and buffets during events. You will review the BEO, set tables, and ensure guest satisfaction while maintaining professional appearance and adhering to policies.

Responsibilities include leading event staff, assisting with wine service, and participating in meetings/trainings to boost performance and knowledge. Must be able to stand for extended periods and communicate in English.

Qualifications

• High School graduate or equivalent.
• Communicating with back of the house and front of the house personnel to provide a banquet/dining experience that meets or exceeds guest’s expectations.
• Observes diners to ensure that guests are satisfied with the food and service.
• Must be able to perform simple mathematical calculations.

Responsibilities

• Acts as lead employee for event, working to ensure all guest needs are met and event plan is successfully completed.
• Review guest count and menu by referring to the Banquet Event Order Form (BEO form).
• Sets tables according to the BEO form.
• Maintains overall professional appearance of the banquet area, set up of various buffets and food stations.
• Responsible for observing Casino standard of service for: coffee breaks, meetings, breakfast, lunch, dinner set up, receptions and buffets.
• May present, open and pour wine when serving guests.
• Attends staff meetings and training sessions, as required, to increase performance and knowledge.
• Stores and maintains all equipment in proper fashion.
• Ensures guest satisfaction at the banquets and events.
• Must be able to speak, read, write, and understand English.
• Adhere to all company policies as defined by the Employee Handbook.
• Maintain a professional appearance at all times, clean and well groomed per standard.
• Answer questions and relate requests/complaints to supervisor/manager.
• May present, open and pour wine when serving guests.
• Assists supervisor/manager as needed with tasks associated with events.
• Must be able to stand and exert fast paced mobility for several hours.
• Performs all relative miscellaneous duties as directed by supervisor/manager.

Skills

Strong communication

Observant and attentive

Mathematical calculations

Education

High School graduate or equivalent

Job description

Boyd Gaming Corporation is seeking a banquet server to observe service standards for coffee breaks, meals, and buffets during events. You will review the BEO, set tables, and ensure guest satisfaction while maintaining professional appearance and adhering to policies.

Responsibilities include leading event staff, assisting with wine service, and participating in meetings/trainings to boost performance and knowledge. Must be able to stand for extended periods and communicate in English.