Banquet Lead - Elevate Guest Experience (South FL)

mrccoconutgrove; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Vacation/PTO

Job summary

Bellini at Mr. C Coconut Grove in Miami seeks a Banquets Manager to lead the banquets team, uphold service standards, and ensure guest satisfaction and profitability across all events.

You will supervise banquet operations, train staff, coordinate with kitchens and other departments, address guest concerns promptly, and foster teamwork to create memorable experiences; the role requires evening and weekend availability and a professional, polished demeanor.

Qualifications

• Bachelor’s Degree preferable or industry training equivalent.
• Minimum of 3 year previous Management experience required.
• Minimum of 2 years of Hospitality experience required.
• Ability to obtain and/or maintain any government required licenses, certificates or permits.
• All Employees must maintain a neat, clean and well-groomed appearance per Mr. C standards.

Responsibilities

• Lead and support the banquets team in delivering exceptional customer service and meeting guest expectations for all events and gatherings.
• Provide clear leadership and guidance on the hotel's service standards, ensuring the highest levels of hospitality are consistently reflected.
• Implement effective strategies to enhance guest satisfaction, addressing concerns promptly and professionally to resolve any issues.
• Foster a positive and cooperative atmosphere across various hotel departments, promoting collaboration and teamwork.
• Oversee the planning and execution of banquet events, ensuring all aspects meet or exceed guest expectations.
• Coordinate with other hotel departments to ensure seamless integration and execution of events.
• Develop and train team members to uphold hotel standards and deliver excellent service.

Skills

Interpersonal skills

Communication

Problem-solving

Flexibility

Physical ability 25 lbs

Education

Bachelor's degree or equivalent

Job description

Bellini at Mr. C Coconut Grove in Miami seeks a Banquets Manager to lead the banquets team, uphold service standards, and ensure guest satisfaction and profitability across all events.

You will supervise banquet operations, train staff, coordinate with kitchens and other departments, address guest concerns promptly, and foster teamwork to create memorable experiences; the role requires evening and weekend availability and a professional, polished demeanor.