Banquet Houseperson (Full Time)

Omni Hotels & Resorts; Frisco (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Omni Hotels & Resorts is seeking a hotel banquet houseperson to ensure function rooms meet guest expectations and Omni standards. Responsibilities include pre-setup cleaning, room setup, stocking, amenities provisioning, and post-function teardown.

Qualified candidates have at least 2 years of banquet experience in upscale hotels, exceptional guest service, and a flexible schedule that includes weekends and evenings. Strong teamwork and attention to detail are essential.

Qualifications

• 2+ years banquet experience in a high-volume, upscale hotel preferred.
• Excellent guest service skills required.
• Flexible schedule including weekends, holidays, and evenings.

Responsibilities

• Prepare function rooms before setup.
• Set up, stock, and maintain meeting rooms per BEO standards.
• Provide amenities as required by banquet standards.
• Refresh rooms during breaks and after functions.
• Break down rooms promptly after events.
• Handle miscellaneous departmental tasks and special projects.
• Move banquet materials and assist with setup and cleanup.
• Ensure cleanliness of storage and back-of-house areas.
• Adhere to safety trainings and hotel policies.

Skills

Guest service

Interpersonal skills

Attention to detail

Teamwork

Multitasking

Education

High School Diploma

Job description

This team member will ensure our function rooms are set according to guest expectation and Omni Standards. Housepersons are responsible for set up, tear down, and clean all space associated with banquets and conventions.

Responsibilities:

• Clean function rooms prior to set-up.
• Set up, stock, and maintain meeting rooms
• Provide required amenities, as dictated by banquet department standards.
• Refresh meeting rooms during and in-between meal and coffee breaks.
• Break down meeting rooms as soon as possible after end of function.
• Complete special projects as directed by department management.
• Move convention material boxes, programs, etc. from hotel receiving docks, registration areas, sleeping rooms, or suites.
• Care for banquet equipment.
• Accommodate special customer needs, hanging banners for meetings and food/beverage functions.
• Respond to last-minute requests, and communicate changes to appropriate departments.
• Follow all details as described on Banquet Event Orders (BEO’s).
• Fulfill assigned tasks to ensure that function rooms meet all requirements reflected on the daily worksheets are met.
  • Walls, baseboards, and light fixtures cleaned.
  • Room to be vacuumed thoroughly.
  • Drapes to be hung properly.
  • Lighting and temperature control to client's request.
  • Banquet equipment.
  • Tablecloths and skirting to be cleaned and pressed.
  • Uniformity among all set-ups in accordance.
• Ensure that cleanliness and order of all storage and back of house areas to allow a productive, safe and energy conserving work environment.
• Adhere to hotel policies and procedures, as well as all associate safety trainings.
• Attend department meetings and other company required trainings.
• Complete other duties as assigned by management.

Qualifications:

• Minimum 2 years previous banquet experience in a high volume, upscale hotel required.
• Must have exceptional guest service skills.
• High School Diploma required.
• Must be willing to work a flexible schedule, including weekends, holidays and evenings.
• Must have excellent interpersonal and communication skills.
• Must have a strong attention to detail, be able to make quick decisions and possess good judgment
• Ability to multitask and portray a friendly demeanor in a fast-paced environment.
• Must consistently demonstrate a teamwork-oriented and positive attitude.
• Must be able walk, sit, stoop, kneel, crouch, crawl, and use hands and arms.
• Must be able push, pull, stoop, bend and lift items of significant weight, up to 50lbs minimum.