Banquet Houseperson

The Westin La Paloma Resort & Spa; Tucson (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with match

Employee discounts

Paid vacation & sick time

Life insurance & disability

Job summary

HM Alpha Hotels & Resorts is hiring at The Westin La Paloma Resort & Spa in Tucson for a banquet/guest services role. You will set up meeting spaces, greet guests, and coordinate service with the team to ensure smooth events.

You will complete a background check and contribute to a discrimination-free, high-service workplace with a focus on safety and energy efficiency.

Qualifications

• Previous experience in banquet, hospitality, or customer service preferred.
• High school diploma or equivalent required.
• Background check is required prior to employment.

Responsibilities

• Set up and clean meeting and banquet function rooms in accordance with hotel standards.
• Ensure water, amenities, audio-visual and breaks are ready 15 minutes before start.
• Respond to guest equipment requests and communicate charges for accurate billing.
• Provide excellent customer service by greeting guests warmly and addressing needs.
• Assist with banquet meal service, event breakdown and guest checks posting.
• Follow safety and energy conservation guidelines while performing duties.

Skills

Attention to detail

Customer service

Multitasking

Team orientation

Safety awareness

Education

High school diploma or equivalent

Job description

Division Westin La Paloma Resort and Spa

Description

• Complete all assigned work and follow instructions from supervisors or shift leaders.
• Ensures that all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to the start of the meeting.
• Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate guest billing.
• Provide excellent customer service by greeting guests warmly and addressing their needs professionally.
• Set up and clean meeting and banquet function rooms in accordance with company and hotel standards.
• Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
• Assist with banquet meal service, event breakdown, and obtaining signed guest checks for proper front office posting.
• Follow all safety procedures and energy conservation guidelines while performing assigned duties.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong attention to detail and adherence to quality standards.
• Excellent customer service and communication skills.
• Ability to multitask and work efficiently under time constraints.
• Team-oriented with flexibility to assist where needed.
• Awareness of safety and energy conservation practices.

Professional Experience

• Previous experience in banquet, hospitality, or customer service preferred.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.