Banquet Head Houseperson

The Westin La Paloma Resort & Spa; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Employee discounts

401(k) with match

Paid vacation

Sick time

Employee Assistance Program

Job summary

Westin La Paloma Resort and Spa seeks a Banquet Head Houseperson to set up meetings, meal functions, and A/V equipment per hotel policies. You’ll supervise the banquet setup team, ensure spaces are ready, and deliver excellent guest service.

Responsibilities include coordinating water/amenities, handling guest equipment requests, assisting with meal service, and aiding with event breakdown while adhering to safety guidelines.

Qualifications

• HS Diploma or equivalent required.
• Experience coordinating banquet setups is preferred.
• Excellent communication and teamwork skills.

Responsibilities

• Oversee the banquet setup team and shift operations.
• Ensure meeting spaces, water, amenities, and A/V are ready 15 minutes before events.
• Greet guests professionally and respond to their needs promptly.
• Assist with banquet meal service and event breakdown.
• Coordinate with front office for accurate posting and billing of guest checks.
• Follow safety and energy conservation procedures at all times.

Skills

Supervisory experience

Attention to detail

Customer service

Manual dexterity

Education

HS Diploma or equivalent

Job description

Division Westin La Paloma Resort and Spa

Description

The Banquet Head Houseperson will set up all meetings, meal functions and audio visual equipment in accordance with hotel and company policies.

How You'll Shape The Experience & Future

• Supervise the banquet setup team and oversee shift operations to ensure all event spaces are prepared for upcoming business.
• Complete assigned tasks and follow all instructions from supervisors or shift leaders.
• Ensure all water, amenities, audio-visual and breaks are in the room at least 15 minutes prior to the start of the meeting.
• Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate billing.
• Deliver excellent customer service by greeting guests professionally and responding promptly to their needs.
• Set up, maintain, and clean meeting and banquet rooms according to company and hotel standards.
• Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
• Assist with banquet meal service and event breakdown to support efficient operations.
• Help obtain signed banquet guest checks and submit them to the front office for accurate posting and billing.
• Follow all safety and energy conservation procedures while performing other assigned duties.
• Other duties as assigned.

ACADEMIC BACKGROUND

• HS Diploma or equivalent

KEY STRENGTHS FOR SUCCESS

• Follow detailed oral and written instructions, often adhering to established routines.
• Perform repetitive tasks with consistency and attention to detail.
• Safely lift and transport various items as needed.
• Demonstrate strong manual dexterity and coordination for hands-on tasks.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.