Banquet Head Houseperson

Appone; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Disability & life insurance

Employee Assistance Program

Job summary

HM Alpha Hotels & Resorts is seeking a Banquet Head Houseperson to manage setup for meetings and banquets at the Westin La Paloma Resort and Spa. You will supervise the banquet setup team, ensure A/V equipment is ready, and coordinate with supervisors for accurate billing.

Responsibilities include guest service, room preparation, and timely refreshes during breaks, with duties extending to meal service and post-event breakdown. Background check is required.

Qualifications

• Background check required prior to employment.
• Follow detailed oral and written instructions and established routines.
• Safely lift and transport items as needed.
• Demonstrate strong manual dexterity and coordination for hands-on tasks.

Responsibilities

• Supervise banquet setup team and oversee shift operations to ensure all event spaces are prepared for upcoming business.
• Ensure water, amenities, audio‑visual and breaks are in the room at least 15 minutes prior to the start of the meeting.
• Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate billing.
• Deliver excellent customer service by greeting guests professionally and responding promptly to their needs.
• Set up, maintain, and clean meeting and banquet rooms according to company and hotel standards.
• Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
• Assist with banquet meal service and event breakdown to support efficient operations.
• Help obtain signed banquet guest checks and submit them to the front office for accurate posting and billing.
• Follow all safety and energy conservation procedures while performing other assigned duties.
• Other duties as assigned.

Skills

Guest service

Team supervision

Event setup

Safety procedures

Lifts and transfers

Education

HS Diploma or equivalent

Job description

The Banquet Head Houseperson will set up all meetings, meal functions and audio visual equipment in accordance with hotel and company policies.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Supervise the banquet setup team and oversee shift operations to ensure all event spaces are prepared for upcoming business.
• Complete assigned tasks and follow all instructions from supervisors or shift leaders.
• Ensure all water, amenities, audio‑visual and breaks are in the room at least 15 minutes prior to the start of the meeting.
• Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate billing.
• Deliver excellent customer service by greeting guests professionally and responding promptly to their needs.
• Set up, maintain, and clean meeting and banquet rooms according to company and hotel standards.
• Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
• Assist with banquet meal service and event breakdown to support efficient operations.
• Help obtain signed banquet guest checks and submit them to the front office for accurate posting and billing.
• Follow all safety and energy conservation procedures while performing other assigned duties.
• Other duties as assigned.

ACADEMIC BACKGROUND

• HS Diploma or equivalent

KEY STRENGTHS FOR SUCCESS

• Follow detailed oral and written instructions, often adhering to established routines.
• Perform repetitive tasks with consistency and attention to detail.
• Safely lift and transport various items as needed.
• Demonstrate strong manual dexterity and coordination for hands‑on tasks.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Position Requirements

Successful completion of a background check is required prior to employment.

Category Banquets

Location Westin La Paloma Resort and Spa 263

Full-Time/Part-Time Full-Time

Shift -not applicable-

EOE Statement

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

Number of Openings 1

Req Number BAN-26-00076

This position is currently accepting applications.