Banquet Captain

The Westin La Paloma Resort & Spa; Tucson (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability & life insurance

Employee discounts

401(k) with match

Paid vacation & sick time

Job summary

The Westin La Paloma Resort & Spa is seeking a Banquet Captain to coordinate banquet and event service, lead a team, and ensure a seamless guest experience in a fast-paced setting.

You will develop service plans, supervise staff, and uphold brand standards while managing setup, pacing, and guest interactions throughout events.

Qualifications

• Minimum 6 months of experience in banquets, catering, or food services.
• TIPS certification and Food Safety certification required.
• High school diploma or equivalent required.

Responsibilities

• Assess banquet schedules and arrange additional staffing as needed to ensure efficient operations and service.
• Lead banquet setup, including table arrangements, seating, and décor, to create a welcoming atmosphere.
• Develop and execute organized service plans, ensuring timely, professional, and courteous delivery of each course.
• Supervise, schedule, and train banquet staff to maintain service readiness and smooth event execution.
• Greet guests, anticipate their needs, and oversee seamless meal pacing and transitions throughout the event.
• Monitor banquet checks to ensure accuracy, financial accountability, and compliance with company policies.

Skills

Leadership

Team management

Guest service

Communication

Multitasking

Event service

Education

High school diploma

TIPS certification

Food safety certification

Job description

Division Westin La Paloma Resort and Spa

Description

The Banquet Captain is responsible for coordinating, supervising, and executing banquet and event service to ensure a seamless and memorable guest experience. This role requires strong leadership, attention to detail, and the ability to manage teams in a fast-paced environment while upholding service and brand standards.

How You'll Shape The Experience & Future

• Assess banquet schedules and arrange additional staffing as needed to ensure efficient operations and service.


• Lead banquet setup, including table arrangements, seating, and décor, to create a welcoming atmosphere.


• Develop and execute organized service plans, ensuring timely, professional, and courteous delivery of each course.


• Supervise, schedule, and train banquet staff to maintain service readiness and smooth event execution.


• Greet guests, anticipate their needs, and oversee seamless meal pacing and transitions throughout the event.


• Support daily banquet operations by assisting with event setup, service, and overall execution.


• Monitor banquet checks to ensure accuracy, financial accountability, and compliance with company policies.


• Track, maintain, and properly store banquet equipment to ensure inventory control and equipment readiness.


• Follow security, safety, emergency, and energy-efficiency procedures to protect guests, staff, and company resources.


• Serve as Banquet Manager when needed, overseeing departmental operations


• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Leadership and team management in event or food service settings.


• Strong organizational skills and the ability to coordinate complex service details.


• Excellent communication and interpersonal skills with a guest-focused mindset.


• Ability to multitask, adapt quickly, and resolve issues under pressure.


• Financial awareness and accuracy in handling banquet billing.

Professional Experience

• Minimum 6 months of experience in banquets, catering, or food services.


• TIPS certification and Food Safety certification required.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.


• Additional coursework or certification in hospitality, event management, or a related field preferred.

Benefits

• Medical, dental, and vision (HSA available)


• Company-paid disability & life insurance


• Employee Assistance Program


• Supplemental benefits


• 401(k) with match


• Employee discounts


• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.