Banquet Houseman/Set-Up

The Iron Horse Hotel; Milwaukee (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in providing exceptional food and beverage service. This role involves delivering a memorable dining experience by anticipating guest needs and maintaining high standards of service. Candidates should possess strong communication skills and a passion for hospitality. The ideal candidate will thrive in a dynamic environment, ensuring that every guest feels welcomed and valued. If you are driven, detail-oriented, and enjoy working in a team, this opportunity is perfect for you.

Qualifications

• 2 years minimum of food and beverage experience required.
• Excellent reading, writing, and oral proficiency in English.

Responsibilities

• Deliver exceptional service and maintain a positive work environment.
• Serve food and beverages while ensuring guest satisfaction.
• Assist in various food and beverage departments as needed.

Skills

Customer Service

Food and Beverage Knowledge

Attention to Detail

Communication Skills

Teamwork

Education

High School Diploma

Food Safety Certification

Job description

· Deliver exceptional service consistently

· Follow service guidelines

· Complete side work assigned by manager

· Gather all equipment necessary to service a function and maintain a clear, immaculate and safe service corridor.

· Set event rooms before functions and break down post event

· Clear and clean Event rooms after functions

· Help out in all other food and beverage departments when needed

· Maintain and partake in a positive work ethic and surrounding environment

· Follow proper payroll and uniform procedures

· Offer guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism and friendliness

· Anticipate and service of guest’s needs

· Serve and clear food and beverage items in an unobtrusive and professional manner

· Be familiar with the menus, including preparation, ingredients and description

· Be familiar with the wine list and in wine and beverage service including stemware used

· Follow the established procedures to ensure knowledgeable, correct and efficient order taking

· Complete opening and closing side work as assigned and have all tables set according to standard

· Present menus and explanations for all menu items as well as specials of the day

· Utilize the hotel’s computer system ringing up sales, printing checks, closing checks and completing closing readings

· Carry trays, bus and reset tables with linen, china, glass and silver

· Ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved

· Report any accident immediately, no matter how minor, to a manager

· Recognize and address potential intoxicated, disruptive or undesirable guests

· Stock linen, china, silver and glassware for service

· Ensure all silver equipment is in good condition and polished

· Install buffets and brunch tables as well as set-up of food items and displays

· Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet

· Work closely and communicate with the kitchen associates

· Assist in table side service

· Serve any dishes to guests while explaining the contents and preparation

· Offer coffee or tea and serve any requested

· Breakdown any buffets, displays or side stations when needed

· Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture

· Recognize regular guests and to greet them by their name

· Keep the working area clean and tidy at all times

· Make the guest feel comfortable and at ease in his/her room (Room Service)

· Keep accurate control of guest checks, credit vouchers, currency and posting procedures

· Record all guest charges, gratuities and cash transactions accurately

· Set up orders on trays and tables and transport them to guest floors and rooms.

· Remove trays and tables from guest rooms

· Handle “Do Not Disturb” rooms (i.e. guest does not answer or the wrong items were delivered or items that were forgotten)

· Set up the lobby coffee service

· Conduct oneself in a professional manner at all times to reflect the hotel high standards

· Maintain a good working relationship with other associates

· Respond properly in any hotel emergency or safety situation

· Move chairs and tables

· Perform other tasks or projects as assigned by hotel management and associates

· Respect the privacy of all guests

· Keep breakage of items to a minimum

· Perform monthly inventory of all china, glass, silver, linen, food and beverage items

· Perform monthly inventory of all Private Bar items

· Work weekends and holidays

· Empowered and empowers associates to intuitively serve each guest, associate, visitor or client

· Follows their instinct and uses her/his best judgment to create experiences for guests that are thoughtful and genuine

· Provides undivided attention to each guest

· Detail orientated

· Demonstrates high degree of drive and determination

· Works cooperatively with other people in order to achieve a common goal.

· Always under-promise and over-deliver

· All other responsibilities assigned by management

Job Requirements:

· Excellent reading, writing and oral proficiency in the English language

· 2 years minimum of food and beverage experience

· Able to work well unsupervised

· Pushing Carts: 250 lbs. (12-20 lbs. of push/pull force required) is occasional.

· Standing and walking is continuous for 4-5 hours at a time.

· Lifting and carrying 30 lb. tray, crate or box is occasional.

· Negotiating varied floor surfaces is continuous.

· Carrying over shoulder is occasional.

· Hand and elbow movements for polishing glassware, silver, setting up tables, shaking, pouring, and mixing drinks.

· Pushing Room Service cart is continuous.

· Lifting and carrying hot boxes is continuous.

· Rolling and/or carrying Banquet tables is continuous.

· Carrying stackable banquet chairs by loading the cart is continuous.

· Excellent sight and balance needed for negotiating varied floor surfaces.

· Handling lighted candles and handling hot fluids (coffee and tea).

· Excellent speech and hearing to interact with guests.

· Must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more.