Banquet Hospitality Ambassador

Scott Enterprises Incorporated; Erie (Erie County); On-site; USD 17,000 - 22,000; Full time

Job summary

Kaizen Lab Inc. is seeking Banquet Servers to support the Banquet Set Up Team and Kitchen Staff, delivering prompt and accurate food service during each banquet event while providing hospitality that exceeds guest expectations.

You will collaborate with kitchen staff to ensure meals reach the correct recipients promptly, maintain a neat front-of-house area, assist with stocking stations, and respond to guest questions to guarantee satisfaction throughout the function.

Responsibilities

• Work in a team environment to provide a level of hospitality and service that exceeds guest expectations.
• Collaborate with kitchen staff to ensure meals are delivered to the correct recipients in a prompt and accurate manner following all safety guidelines, with special consideration to guest requests.
• Exhibit a high level of professionalism, hospitality and confidence when making contact with guests.
• Observe and follow up with guests to ensure satisfaction with food and service during banquet event.
• Anticipate / react to guest needs, answer questions and provide suggestions to event attendees.
• Manicure tables by clearing plates, glassware etc. and maintain a neat “front of the house” service area.
• Empty trash and place dirty dishes in appropriate areas.

Job description

SUMMARY

Banquet Servers will work in conjunction with the Banquet Set Up Team and Kitchen Staff to provide a prompt and accurate food service during an assigned banquet event while providing a level of hospitality that exceeds guest expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Work in a team environment to provide a level of hospitality and service that exceeds guest expectations.

Collaborate with kitchen staff to ensure meals are delivered to the correct recipients in a prompt and accurate manner following all safety guidelines, with special consideration to guest requests.

Exhibit a high level of professionalism, hospitality and confidence when making contact with guests.

Communicate with Banquet Lead Captain and Banquet Set Up Supervisor to guarantee a successful function, including resolution of guest complaints.

Maintain a positive, professional and respectful attitude toward guests, coworkers and management.

Follow outlined procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) replenish supplies and communicate inventory in a timely and efficient manner, and (3) minimize misuse and breakage of china, glassware, linen and supplies and to ensure that no re-usable goods are wasted.

Prepare work area prior to guest arrival, including rolling silverware, plating table and stocking service / beverage stations with coffee, water, ice, napkins, straws and garnishes as needed.

Deliver food and beverages to guests in their service area as well as other areas as needed.

Observe and follow up with guests to ensure satisfaction with food and service during banquet event.

Anticipate / react to guest needs, answer questions and provide suggestions to event attendees.

Manicure tables by clearing plates, glassware etc. and maintain a neat “front of the house” service area.

Empty trash and place dirty dishes in appropriate areas.

Adhere to all department specific and company standards, policies, procedures and safety rules at all times.

Demonstrate compliance with all alcohol service laws, as well as company policies and procedures with regard to alcohol service, including carding all guests under age 40.

Knowledge and use of proper sanitation procedures to clean banquet equipment and facilities, including restrooms.

All other duties as assigned.

Job Types: Full-time, Part-time