Banquet Experience Specialist

Valencia Group; Lubbock (TX); On-site; USD 17,000 - 26,000; Full time

Job summary

Valencia Hotel Group in Lubbock, TX is seeking a highly capable Banquet Server to deliver exceptional service at banquet events. You will set up rooms, serve meals, and help break down after events, ensuring guest satisfaction and smooth operations.

The role requires strong communication, teamwork, and attention to detail; TABC and Texas Food Handler certifications are preferred. A non-exempt, full-time schedule offers a fast-paced environment and opportunities to grow within our award-winning

Qualifications

• Strong verbal and written communication skills.
• Effective time management and problem-solving skills.
• Ability to work well with a team and demonstrate attention to detail.
• Excellent organizational skills and interpersonal abilities.
• Previous experience in hospitality or banquet service preferred.
• Certification for TABC & Texas Food Handlers.

Responsibilities

• Set up banquet rooms according to BEO event specifications, including arranging tables, chairs, and decorations.
• Serve food and beverages to guests in a professional and courteous manner.
• Assist with the breakdown and cleanup of banquet rooms after events.
• Respond promptly to guest requests and inquiries, ensuring their satisfaction.
• Handle guest complaints professionally and efficiently, resolving issues to maintain a positive experience.
• Provide assistance with special accommodations and requests as needed.
• Work collaboratively with other banquet staff to ensure smooth event execution.
• Assist in training new banquet servers on service standards and procedures.
• Support team performance by maintaining a positive and cooperative work environment.
• Ensure compliance with Valencia Hotel policies and industry standards.
• Communicate effectively with the Banquet Manager and other team members to ensure event success.
• Report any issues or concerns promptly to management.
• Maintain accurate records of service and inventory as required.
• Ensure a safe environment for guests and staff by following hotel safety policies.
• Comply with all industry regulations and standards.
• Report any safety hazards or incidents immediately.

Skills

Verbal communication

Written communication

Time management

Teamwork

Attention to detail

TABC & Texas Food Handlers

Job description

Valencia Hotel Group in Lubbock, TX is seeking a highly capable Banquet Server to deliver exceptional service at banquet events. You will set up rooms, serve meals, and help break down after events, ensuring guest satisfaction and smooth operations.

The role requires strong communication, teamwork, and attention to detail; TABC and Texas Food Handler certifications are preferred. A non-exempt, full-time schedule offers a fast-paced environment and opportunities to grow within our award-winning