Banquet Experience Specialist

Highgate; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Educational opportunities / Tuition_re

Paid jury duty leave, personal leave,

Job summary

Highgate Hotels is seeking a Banquet Server at The Joule Dallas, a landmark hotel in downtown Dallas. The role supports banquet and catering functions by serving food and beverages, maintaining event standards, and ensuring guest satisfaction throughout each function.

Responsibilities include reading BEOs, knowing menus, setting tables, assisting with room preparation, and coordinating with management for guest needs.

Qualifications

• High School diploma or equivalent; hotel or related field preferred.
• Flexible and long hours sometimes required.
• Medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds frequently.
• Ability to stand during entire shift.
• Must be effective at listening to, understanding, and clarifying concerns.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests in a courteous and service-oriented manner.
• Must be proactive in anticipating and solving problems.

Responsibilities

• Perform preparatory tasks and side work to ensure guests are served promptly and efficiently.
• Read and understand Banquet Event Orders (BEO) and be familiar with the menu.
• Ensure menu knowledge for each function served and provide accurate descriptions.
• Ensure knowledge of event details, main contact, and VIPs.
• Serve guests according to hotel standards with a friendly, courteous manner.
• Respond to guest problems and coordinate with management when necessary.
• Prepare rooms according to BEO and meal functions.
• Set tables according to hotel standards.
• Maintain banquet storeroom neatly with necessary supplies.
• Clean banquet space after functions and restock equipment.
• Follow money handling procedures when serving guests.
• Ensure overall guest satisfaction and perform other duties as requested.

Skills

Flexible hours

Stand during shift

Active listening

Multitasking

Customer service

Problem solving

Proactive initiative

Education

High School diploma or equivalent

Job description

Highgate Hotels is seeking a Banquet Server at The Joule Dallas, a landmark hotel in downtown Dallas. The role supports banquet and catering functions by serving food and beverages, maintaining event standards, and ensuring guest satisfaction throughout each function.

Responsibilities include reading BEOs, knowing menus, setting tables, assisting with room preparation, and coordinating with management for guest needs.