Banquet Experience Lead

Shamin Hotels; Virginia Beach (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Shamin Hotels in Virginia Beach is seeking a Banquet Captain to coordinate the delivery of all food and beverage for functions across banquet and meeting rooms, with a focus on front-of-house activities. You will supervise banquet staff, meet hosts, plan event timelines, update function sheets and BEOs, and ensure rooms and service areas are clean and properly stocked.

This role requires strong communication with banquet chefs, kitchen staff and managers, and a proactive approach to guest

Responsibilities

• Meet and greet guests in a friendly and warm manner.
• Coordinates with the event host on all aspects of the banquet function.
• Performs planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining, and updating function sheets / BEO etc.
• Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
• Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
• Ability to respond quickly and accurately to guest requests.
• Plan the event course and orchestrate its completion in a timely, quiet, and courteous manner.
• Adhering to all banquet standard processes and hotel standard policies and procedures.
• Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.
• Supervises and trains staff in the service of food and beverages according to standards.
• Discuss any last-minute changes with the banquet team.
• Ensure all guest requirements are set and ready 30 minutes before event start time (for Buffets cold food out 30 min prior hot food out 15 minutes prior).
• Coordinate function details with banquet, conference planning and kitchen staff.
• Maintain constant contact with the banquet chef to ensure conclusion between food production and food service.
• Monitor banquet personnel in the performance of their duties.
• Assist in conducting pre-shift and pre-function meetings.
• Actively participates in the set up of banquet rooms and service of food and beverage to guests.
• Communicates frequently with fellow supervisors and banquet managers as to the progress of the day’s work.
• Communicates frequently with function hosts to ensure that their needs are being met.
• Ensure all guest checks are billed and signed by the host according to planned arrangements.
• Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.
• Display awareness and compliance with hotels security, safety, emergency, and energy procedures.
• Ensure high grooming and hygiene standards are met by all banquet staff.
• Monitors the profitability of functions to minimize waste and broken or lost supplies.
• Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.

Job description

Shamin Hotels in Virginia Beach is seeking a Banquet Captain to coordinate the delivery of all food and beverage for functions across banquet and meeting rooms, with a focus on front-of-house activities. You will supervise banquet staff, meet hosts, plan event timelines, update function sheets and BEOs, and ensure rooms and service areas are clean and properly stocked.

This role requires strong communication with banquet chefs, kitchen staff and managers, and a proactive approach to guest