Banquet Captain | Hilton Virginia Beach Oceanfront

Hilton Virginia Beach Oceanfront Hotel; Virginia Beach (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Shamin Hotels is seeking a Banquet Captain to coordinate all food and beverage for functions held in the hotel and banquets. The role focuses on front-of-house activities, ensuring smooth guest experiences and precise function execution.

Responsibilities include supervising banquet staff, coordinating with hosts, and ensuring timely setup and service. A strong emphasis on guest satisfaction and team leadership is required to succeed in this role at Shamin Hotels.

Qualifications

• High school diploma, GED certification or equivalent experience preferred.
• Must have basic Reading, Writing, and Math skills.
• Customer Service Skills required.
• Prioritization and time management skills required.

Responsibilities

• Meet and greet guests in a friendly and warm manner.
• Coordinate banquet function details with event host and kitchen staff.
• Oversee setup and service to ensure quality and timeliness.
• Supervise banquet staff in setup/breakdown and food service.
• Maintain accurate daily sales reconciliation and postings.

Skills

Customer service

Teamwork

Time management

Attention to detail

Communication

Education

High school diploma or GED

Job description

Job Title: Banquet CaptainCompany: Shamin HotelsOrganizational Structure:Department: Food and BeverageReports To: Chef and Banquet ManagerSupervision:Banquet StaffPosition Overview:The Banquet Captain is responsible for coordinating the delivery of all food and beverage for functions held in the Hotel and all details pertaining to functions being held in all Banquet and Meeting rooms in keeping with the standards prescribed by management. The position is primarily concerned with front of house activities.Essential Job Functions:Meet and greet guests in a friendly and warm manner.Coordinates with the event host on all aspects of the banquet function.Performs planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining, and updating function sheets / BEO etc.Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.Ability to respond quickly and accurately to guest requests.Plan the event course and orchestrate its completion in a timely, quiet, and courteous manner.Adhering to all banquet standard processes and hotel standard policies and procedures.Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.Supervises and trains staff in the service of food and beverages according to standards.Discuss any last-minute changes with the banquet team.Ensure all guest requirements are set and ready 30 minutes before event start time (for Buffets cold food out 30 min prior hot food out 15 minutes prior).Coordinate function details with banquet, conference planning and kitchen staff.Maintain constant contact with the banquet chef to ensure conclusion between food production and food service.Monitor banquet personnel in the performance of their duties.Assist in conducting pre-shift and pre-function meetings.Actively participates in the set up of banquet rooms and service of food and beverage to guests.Communicates frequently with fellow supervisors and banquet managers as to the progress of the day’s work.Communicates frequently with function hosts to ensure that their needs are being met.Ensure all guest checks are billed and signed by the host according to planned arrangements.Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.Display awareness and compliance with hotels security, safety, emergency, and energy procedures.Ensure high grooming and hygiene standards are met by all banquet staff.Monitors the profitability of functions to minimize waste and broken or lost supplies.Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment andfacilities.Top Requirements:Team Up: Be Golden, Collaborate and Help Others Succeed.Own It: Be a role model, Embrace Responsibility and Keep Learning.Passionately Serve: Be Positive, Care Deeply and Create Memories.Qualifications:High school diploma, GED certification or equivalent experience preferred.Must have basic Reading, Writing, and Math skills.Must have reliable transportation to and from workCustomer Service Skills required.Prioritization and time management skills required.Must have a strong attention to detail.Who are we looking for?Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!Why Should You Work for Shamin Hotels?Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!About Us:In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/Do you know someone who might be interested in working at Shamin Hotels? Receive cash rewards for your referral! See your general manager for details!Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.Guide, direct, and motivate banquet staff, provide guidance and direction to subordinates, including settingperformance standards and monitoring performance.Performs other duties as assigned.Flexibility to work various schedules as business demands including nights, weekends, and holidays.