Banquet Events Lead — Planning, Service & Guest Experience

Maggiano's, Inc.; Richmond (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Maggiano's Little Italy is seeking an Event Manager to own planning, coordination, and flawless execution of all banquet events in the St. Louis area. You will oversee timelines, seating arrangements, staffing, and menus, ensuring each event meets guest expectations and handoffs are seamless.

You will partner with Sales, Culinary, and Restaurant Leadership to deliver outstanding experiences, manage on-site operations, and coach banquet teams in service standards and SOPs.

Qualifications

• Minimum 3 years’ experience in hotel, catering, or banquet operations.
• Experience leading event execution and service teams.
• Strong knowledge of banquet service standards and room setups.
• Ability to read and execute BEOs, layouts, and event contracts.
• Flexible schedule including nights, weekends, and holidays.
• Excellent guest-service and conflict-resolution skills.

Responsibilities

• Own all event details once the event is booked and handed off from sales team.
• Review contracts, BEOs, and event notes for accuracy and completeness.
• Create and manage event timelines, layouts, seating charts, and room assignments.
• Coordinate menu selections, special requests, dietary needs, and service style.
• Schedule banquet staff based on event size and service requirements.
• Lead day-of execution, ensuring events start on time and run according to plan.
• Serve as primary on-site contact for hosts during events.
• Conduct pre-event meetings with teams to review logistics and service expectations.

Skills

Event planning

Staff leadership

Budgeting

BEOs reading

CRM systems

Tools

Banquet systems

CRM software

Event software

Job description

Maggiano's Little Italy is seeking an Event Manager to own planning, coordination, and flawless execution of all banquet events in the St. Louis area. You will oversee timelines, seating arrangements, staffing, and menus, ensuring each event meets guest expectations and handoffs are seamless.

You will partner with Sales, Culinary, and Restaurant Leadership to deliver outstanding experiences, manage on-site operations, and coach banquet teams in service standards and SOPs.