Banquet Captain: Lead Flawless Upscale Events

Loews Hotels & Co; Nashville (TN); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) match

Paid sick days

Paid vacation

Holidays & bereavement

Pet insurance

Free parking

Free meals during shifts

Volunteer opportunities

Training & development

Tuition reimbursement

Employee discounts

Descrizione del lavoro

Loews Nashville Hotel is seeking a dynamic Banquet Captain to lead on the floor, coordinating banquet and catered events from setup to breakdown with impeccable service standards.

You will manage service teams, maintain high food and beverage presentation, and ensure guest interactions reflect our commitment to excellence. A minimum of three years in a similar role is preferred, with weekend/holiday flexibility.

Competenze

• Three+ years experience as a Banquet Captain in a high volume, upscale hotel or free‑standing restaurant/banquet operation, preferred.
• Alcohol service certification or ability to obtain within required timeframe.
• Exceptional knowledge and understanding of various banquet and food service techniques and standards.
• Strong organizational, communication, and leadership skills with the ability to motivate teams.
• Proficient in Microsoft Office and familiar with POS systems and basic financial reporting.
• Ability to lift and carry food service trays weighing 35+ pounds.
• Skilled in working efficiently in fast‑paced environments while maintaining attention to detail.
• Flexible availability to work weekends, holidays, and varied shifts as needed.
• High School Diploma or equivalent preferred.

Mansioni

• Lead and oversee all assigned banquet functions, ensuring event spaces are set according to specifications and service is executed seamlessly from setup through breakdown.
• Review Banquet Event Orders (BEOs) and coordinate with culinary, sales, and operational teams to ensure all event details are delivered accurately and on schedule.
• Direct banquet team members by assigning service stations, delegating responsibilities, and providing hands‑on leadership throughout each event.
• Coordinate and monitor food and beverage service, ensuring all offerings meet quality, presentation, timing, and guest satisfaction standards.
• Partner closely with culinary leadership to ensure banquet menus are prepared, presented, and served in accordance with company standards and guest expectations.
• Deliver exceptional guest experiences by proactively addressing needs, resolving concerns professionally, and maintaining a visible presence throughout events.
• Plan and schedule banquet staffing based on business levels, conduct pre‑shift meetings, and communicate event expectations and service standards.
• Train, coach, mentor, and support team members through ongoing feedback, performance development, and recognition to foster a high‑performing service culture.
• Maintain accountability for banquet equipment, supplies, inventory, and event documentation, including accurate cover counts, reporting, and billing processes.
• Ensure compliance with all food safety, sanitation, workplace safety, and company policies while maintaining clean, organized, and event‑ready banquet facilities.

Conoscenze

Team leadership

Event coordination

Guest service

Communication

Hospitality

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office

POS systems

Descrizione del lavoro

Loews Nashville Hotel is seeking a dynamic Banquet Captain to lead on the floor, coordinating banquet and catered events from setup to breakdown with impeccable service standards.

You will manage service teams, maintain high food and beverage presentation, and ensure guest interactions reflect our commitment to excellence. A minimum of three years in a similar role is preferred, with weekend/holiday flexibility.