Banquet Captain: Lead Flawless Events & Team Excellence

Crestview Management, LLC; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Vision

401(k) and company match

Paid Time Off (PTO)

Free hotel rooms and hotel discounts

Job summary

Hyatt Regency Indianapolis is seeking a Banquet Captain to lead from the floor and oversee all aspects of banquet events, coordinating with front-of-house and culinary teams to ensure polished, memorable experiences for guests.

The role requires strong leadership, organization, and the ability to perform in a fast-paced, high-volume environment, including supervising servers and ensuring flawless event execution.

Qualifications

• Experience: Previous banquet or event service experience required; prior leadership or captain experience preferred.
• Leadership: Strong ability to lead, motivate, and manage a team in a fast-paced environment.
• Communication: Excellent communication and organizational skills, with the ability to coordinate across departments.

Responsibilities

• Event Coordination: Partner with culinary and event teams to ensure all food and beverage is prepared and served on time according to event specifications.
• Setup & Execution: Oversee banquet room setup based on BEOs, ensuring accuracy in layout, décor, and service flow.
• Team Leadership: Supervise and direct banquet servers and housepersons, ensuring they are trained, prepared, and delivering exceptional service.
• Guest Experience: Act as the on-site leader during events, engaging with guests, anticipating needs, and resolving concerns promptly.
• Service Standards: Maintain high standards of service, timing, and presentation throughout each event.
• Operational Excellence: Maintain a clean, organized, and professional banquet environment at all times.

Job description

Hyatt Regency Indianapolis is seeking a Banquet Captain to lead from the floor and oversee all aspects of banquet events, coordinating with front-of-house and culinary teams to ensure polished, memorable experiences for guests.

The role requires strong leadership, organization, and the ability to perform in a fast-paced, high-volume environment, including supervising servers and ensuring flawless event execution.