Banquet Captain: Lead Event Service & Guest Experience

Spokane Tribe Resort & Casino; Airway Heights (WA); On-site; USD 56,000 - 72,000; Full time

Job summary

Spokane Tribe Resort & Casino is seeking a Banquet Captain responsible for ensuring high-quality presentation of food and beverages, meeting guest needs, and managing setup and teardown for meetings and banquets. The role requires coordinating with the kitchen, supervising staff, and maintaining professional guest relations.

The position involves overseeing multiple functions, handling event logistics, and ensuring timely service while upholding health and safety standards.

Qualifications

• Must have high school diploma or GED.
• Minimum 1 year supervisory experience in large F&B department.
• Two years in banquet/catering with fine dining background.
• Must obtain WA Health Card and MAST certification.

Responsibilities

• Ensure quality presentation of food and beverages to guests.
• Meet with conveners at the start of functions.
• Oversee setup/teardown of equipment for meetings and events.
• Maintain professional guest relations and handle feedback.
• Coordinate with kitchen for food quality and presentation.
• Organize staff and service timelines for functions.
• Handle administrative tasks like receipts and event planning.
• Take payments for banquet functions.
• Conduct final room walk-through and ensure proper setup.

Skills

Team leadership

Communication

Customer service

P.O.S. systems

Food/beverage service

Education

High school diploma or GED

WA Health Card/Food Handlers Permit

MAST certification

Tools

MS Office Suite

POS / register systems

Job description

Spokane Tribe Resort & Casino is seeking a Banquet Captain responsible for ensuring high-quality presentation of food and beverages, meeting guest needs, and managing setup and teardown for meetings and banquets. The role requires coordinating with the kitchen, supervising staff, and maintaining professional guest relations.

The position involves overseeing multiple functions, handling event logistics, and ensuring timely service while upholding health and safety standards.