Banquet Captain: Lead Campus Event Team

UNIVERSITY OF ARIZONA; Tucson (AZ); On-site; USD 23,000 - 28,000; Full time

Job summary

The University of Arizona is seeking a service-oriented Banquet Captain to lead catered events across campus, overseeing event setup, service, staff supervision, equipment usage, and food safety standards. You will act as the on-site leader to coordinate banquet staff with culinary teams, clients, and hosts to deliver high-quality events.

This role emphasizes proactive problem-solving, strong leadership, and exceptional customer service to meet client expectations while maintaining a safe,

Qualifications

• High school diploma or equivalency is required.
• Five years of relevant experience, or equivalent combination of education and work experience.
• Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy.

Responsibilities

• Responsible for all aspects of assigned events from preparation to post-event cleanup.
• Leads, trains and motivates banquet staff to ensure efficient and quality service.
• Assigns roles, monitors progress and ensure events meet client expectations.
• Serves as a point of contact for the client and/or host.
• Assists in the training and mentoring of food service staff.
• Greets and welcomes guests, assist with seating and food service.
• Coordinates orders and table service.
• Addresses any unexpected changes such as increases in attendees, dietary restrictions and staffing adjustments.
• Partners with the Event Planning team to ensure exceptional customer service.
• Serves food and beverages to guests efficiently, ensuring proper presentations and timing.
• Identifies and anticipates potential issues during events and proactively resolve them.
• Promptly and professionally addresses customer complaints and works to find a resolution.
• Monitors and maintains banquet supplies.
• Ensures all supplies are in good working condition before each event and requests replacements as necessary.
• Ensures safe handling of food and sanitation of equipment.

Skills

Evenings & weekends

Communication

Fast-paced environment

Education

High school diploma or equivalent

Job description

The University of Arizona is seeking a service-oriented Banquet Captain to lead catered events across campus, overseeing event setup, service, staff supervision, equipment usage, and food safety standards. You will act as the on-site leader to coordinate banquet staff with culinary teams, clients, and hosts to deliver high-quality events.

This role emphasizes proactive problem-solving, strong leadership, and exceptional customer service to meet client expectations while maintaining a safe,