Banquet Captain & Guest Experience Lead

Tompkins Chamber; Town of Ithaca (NY); On-site; USD 27,000 - 30,000; Full time

Job summary

Legends Global is seeking a Banquet Captain to supervise banquet servers at the Ithaca Downtown Conference Center, ensuring food is served promptly and guest satisfaction is maximized. You will coordinate with the host and on-site teams and uphold policies to deliver exceptional events.

Responsibilities include reviewing event orders, coordinating with chefs, ensuring proper service, training staff, and maintaining high standards of cleanliness and customer service.

Qualifications

• High school diploma or GED is required.
• At least 1 year of banquet serving or captain experience.
• Supervisory experience is preferred.

Responsibilities

• Consults with Food Services Manager regarding serving arrangements and additional employees and equipment required.
• Meets with Chef on Duty at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.
• Meet with client prior to start of event to review menu and itinerary.
• Anticipate customers' needs, respond promptly and acknowledge all customers, however busy and whatever time of day
• Must be a leader, motivating the servers, resolving conflicts and exceeding guest expectations.
• Conducts lineup with the staff at the start of each shift. Inspects uniforms, reviews menus and event itineraries and provides a short training topic.
• Prepares Captain's Reports, detailing the function and comments of the Host (on‑site contact)
• Promotes and maintains the highest level of customer service to all SAVOR guests.
• Determines when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.
• Inspect function space prior to start of function to ensure cleanliness, organization and ambiance.
• Observes food being served to ensure that food is correctly garnished and arranged
• Carries out responsibilities in accordance with the organization's/department policies and applicable laws.
• Responsible for consumption sheets.
• Ensure front and back of the house are maintained in a clean and orderly fashion.
• Ensure all closing duties for staff are completed before staff sign out
• Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees
• Foster and promote a cooperative working climate, maximizing productivity and employee morale
• Complete all paperwork and closing duties in accordance with departmental standards
• Review status of assignments and any follow‑up action with Banquet Manager and/or oncoming Supervisor
• Notify Manager when low on item such as lemons, creamers, coffee etc.
• All other duties assigned.

Education

High school diploma or GED

One year's experience as a banquet server or banquet Captain

Previous Supervisory experience preferred

Job description

Legends Global is seeking a Banquet Captain to supervise banquet servers at the Ithaca Downtown Conference Center, ensuring food is served promptly and guest satisfaction is maximized. You will coordinate with the host and on-site teams and uphold policies to deliver exceptional events.

Responsibilities include reviewing event orders, coordinating with chefs, ensuring proper service, training staff, and maintaining high standards of cleanliness and customer service.