Banquet Captain

Tompkins Chamber; Town of Ithaca (NY); On-site; USD 27,000 - 30,000; Full time

Job summary

Legends Global is seeking a Banquet Captain to supervise banquet servers at the Ithaca Downtown Conference Center, ensuring food is served promptly and guest satisfaction is maximized. You will coordinate with the host and on-site teams and uphold policies to deliver exceptional events.

Responsibilities include reviewing event orders, coordinating with chefs, ensuring proper service, training staff, and maintaining high standards of cleanliness and customer service.

Qualifications

• High school diploma or GED is required.
• At least 1 year of banquet serving or captain experience.
• Supervisory experience is preferred.

Responsibilities

• Consults with Food Services Manager regarding serving arrangements and additional employees and equipment required.
• Meets with Chef on Duty at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.
• Meet with client prior to start of event to review menu and itinerary.
• Anticipate customers' needs, respond promptly and acknowledge all customers, however busy and whatever time of day
• Must be a leader, motivating the servers, resolving conflicts and exceeding guest expectations.
• Conducts lineup with the staff at the start of each shift. Inspects uniforms, reviews menus and event itineraries and provides a short training topic.
• Prepares Captain's Reports, detailing the function and comments of the Host (on‑site contact)
• Promotes and maintains the highest level of customer service to all SAVOR guests.
• Determines when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.
• Inspect function space prior to start of function to ensure cleanliness, organization and ambiance.
• Observes food being served to ensure that food is correctly garnished and arranged
• Carries out responsibilities in accordance with the organization's/department policies and applicable laws.
• Responsible for consumption sheets.
• Ensure front and back of the house are maintained in a clean and orderly fashion.
• Ensure all closing duties for staff are completed before staff sign out
• Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees
• Foster and promote a cooperative working climate, maximizing productivity and employee morale
• Complete all paperwork and closing duties in accordance with departmental standards
• Review status of assignments and any follow‑up action with Banquet Manager and/or oncoming Supervisor
• Notify Manager when low on item such as lemons, creamers, coffee etc.
• All other duties assigned.

Education

High school diploma or GED

One year's experience as a banquet server or banquet Captain

Previous Supervisory experience preferred

Job description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Supervises and coordinates activities of banquet servers during banquets to ensure that food is served promptly. The Banquet Captain stays in contact with the host (on‑site contact) throughout the event to ensure the highest guest satisfaction possible. Regular attendance in conformance with the policies established by ASM Global is essential to the successful performance of this position.

Essential Duties and Responsibilities

• Consults with Food Services Manager regarding serving arrangements and additional employees and equipment required.
• Meets with Chef on Duty at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.
• Meet with client prior to start of event to review menu and itinerary.
• Anticipate customers' needs, respond promptly and acknowledge all customers, however busy and whatever time of day
• Must be a leader, motivating the servers, resolving conflicts and exceeding guest expectations.
• Conducts lineup with the staff at the start of each shift. Inspects uniforms, reviews menus and event itineraries and provides a short training topic.
• Prepares Captain's Reports, detailing the function and comments of the Host (on‑site contact)
• Promotes and maintains the highest level of customer service to all SAVOR guests.
• Determines when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.
• Must inspect function space prior to start of function to ensure cleanliness, organization and ambiance, (first impression, attractiveness, etc.)
• Observes food being served to ensure that food is correctly garnished and arranged
• Carries out responsibilities in accordance with the organization's/department policies and applicable laws.
• Responsible for consumption sheets.
• Ensure front and back of the house are maintained in a clean and orderly fashion.
• Ensure all closing duties for staff are completed before staff sign out
• Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees
• Foster and promote a cooperative working climate, maximizing productivity and employee morale
• Complete all paperwork and closing duties in accordance with departmental standards
• Review status of assignments and any follow‑up action with Banquet Manager and/or oncoming Supervisor
• Notify Manager when low on item such as lemons, creamers, coffee etc.
• All other duties assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or GED
• One year's experience as a banquet server or banquet Captain
• Previous Supervisory experience preferred.

Certificates, Licenses, Registrations

• Preferred candidate will have a current Food Handler's Certificate and be TIPS trained.

COMPENSATION

Competitive wage, commensurate with experience.

Wage Range for position: $19.50 - $22.00

WORKING CONDITIONS

Location: On Site at Ithaca Downtown Conference Center

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Additional Postings available from Ithaca Downtown Conference Center