Banquet Captain

ASM Global; Town of Ithaca (NY); On-site; USD 26,863 - 30,307; Part time

Job summary

ASM Global Convention Center Management, LLC is seeking a Banquet Captain in Ithaca. The role involves supervising banquet servers, coordinating service during events, and ensuring the highest level of guest satisfaction.

Ideal candidates should have a high school diploma, a year of experience in a similar role, and strong leadership and customer service skills. The compensation is competitive, with a wage range of $19.50 - $22.00 per hour.

Qualifications

• One year's experience as a banquet server or banquet Captain is required.
• Preferred candidate will have a current Food Handler’s Certificate and be TIPS trained.

Responsibilities

• Supervises and coordinates activities of banquet servers during events.
• Prepares Captain's Reports and ensures customer satisfaction.
• Conducts training and appraises employee performance.

Skills

Leadership

Customer Service

Conflict Resolution

Education

High school diploma or GED

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

The Role

Supervises and coordinates activities of banquet servers during banquets to ensure that food is served promptly. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible. Regular attendance in conformance with the policies established by ASM Global is essential to the successful performance of this position.

Essential Duties and Responsibilities

• Consults with Food Services Manager regarding serving arrangements and additional employees and equipment required.
• Supervises banquet servers.
• Meets with Chef on Duty at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.
• Meets with client prior to start of event to review menu and itinerary.
• Anticipate customers' needs, respond promptly and acknowledge all customers, however busy and whatever time of day.
• Must be a leader, motivating the servers, resolving conflicts and exceeding guest expectations.
• Conducts lineup with the staff at the start of each shift.
• Inspects uniforms, reviews menus and event itineraries and provides a short training topic.
• Prepares Captain's Reports, detailing the function and comments of the Host (on-site contact).
• Promotes and maintains the highest level of customer service to all SAVOR guests.
• Determines when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.
• Must inspect function space prior to start of function to ensure cleanliness, organization and ambiance.
• Observes food being served to ensure that food is correctly garnished and arranged.
• Carries out responsibilities in accordance with the organization's/department policies and applicable laws.
• Responsible for consumption sheets.
• Ensure front and back of the house are maintained in a clean and orderly fashion.
• Ensure all closing duties for staff are completed before staff sign out.
• Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Complete all paperwork and closing duties in accordance with departmental standards.
• Review status of assignments and any follow‑up action with Banquet Manager and/or oncoming Supervisor.
• Notify Manager when low on items such as lemons, creamers, coffee etc.
• All other duties assigned.

SUPERVISORY RESPONSIBILITIES

• Training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Carrying out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.

QUALIFICATIONS

• Education: High school diploma or GED.
• Experience: One year's experience as a banquet server or banquet Captain. Previous Supervisory experience preferred.
• Certificates: Preferred candidate will have a current Food Handler’s Certificate and be TIPS trained.

COMPENSATION

Competitive wage, commensurate with experience. Wage Range for position: $19.50 - $22.00.

WORKING CONDITIONS

Location: On Site at Ithaca Downtown Conference Center.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

EEO STATEMENT

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.