Banquet Captain-253

The Crescent Hotels Group; Tulsa (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

The Crescent Hotels Group is seeking a Banquet Supervisor to lead banquet servers, bartenders, and support staff during events at our Tulsa properties. You will train teams, review BEOs, and ensure flawless delivery of service that meets luxury standards.

Responsibilities include maintaining proper setup, coordinating with event teams, and providing daily operational recaps. Strong leadership and English communication are essential, with a focus on guest satisfaction and safety.

Qualifications

• Minimum of two years of banquet supervisory experience; resort or hospitality experience preferred.
• Certification in TABC and TIPS is required.
• Knowledge of banquet, fine dining, and formal service standards including white-glove service.
• Proficiency with audiovisual equipment and banquet operations.

Responsibilities

• Supervise banquet staff during events and ensure service standards are met.
• Provide training, coaching and performance feedback to staff.
• Review and execute BEOs, communicating event requirements.
• Ensure spaces are set and maintained per BEO specs.
• Conduct inspections for cleanliness, safety, and organization.
• Coordinate with Event Management, Culinary, and Front-of-House teams.

Skills

Banquet supervision

Staff training

BEO coordination

Event operations

Leadership

Communication

English proficiency

Microsoft Word

Microsoft Excel

Audiovisual knowledge

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Essential Duties and Responsibilities

• Supervise banquet servers, bartenders, and support staff during banquet and special event operations.
• Provide training, coaching, and performance feedback to ensure service excellence and adherence to standards.
• Review and execute Banquet Event Orders (BEOs), ensuring all event requirements are accurately communicated and fulfilled.
• Ensure meeting and event spaces are properly set, organized, and maintained according to BEO specifications.
• Conduct inspections of banquet rooms, hallways, storage areas, and public spaces to maintain cleanliness, safety, and organization.
• Communicate effectively with Event Management, Culinary, Front-of-House leadership, members, and guests regarding event needs and operational updates.
• Attend BEO and event planning meetings as required.
• Prepare daily operational recaps, including event revenue, staffing, attendance, operational concerns, and other relevant information.
• Support administrative functions, including scheduling, inventory management, and beverage ordering.
• Foster a positive, guest-focused environment by providing professional and welcoming service.
• Assist with additional duties and special projects as assigned.

Qualifications

• Minimum of two years of banquet supervisory experience; resort or hospitality experience preferred.
• Current TABC Certification and TIPS Certification required.
• Knowledge of banquet, fine dining, and formal service standards, including white-glove service.
• Working knowledge of audiovisual equipment, weddings, banquet operations, and beverage service.
• Proficiency in Microsoft Word and Excel preferred.
• Strong leadership, communication, and organizational skills.
• Ability to read, write, and communicate effectively in English.
• Professional appearance and adherence to company grooming and uniform standards.

Physical Requirements

• Frequently lift and/or move up to 50 pounds.
• Occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, bend, and move throughout the workday.
• Strong problem-solving and decision-making skills.
• Ability to lead teams, provide clear direction, enforce policies and procedures, and promote a collaborative work environment.
• Commitment to maintaining a safe, clean, and environmentally responsible workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts