Banquet Captain

21c Museum Hotels; St. Louis (MO); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a pioneering company that blends art and hospitality, where you can lead events and create memorable experiences for guests. As a Banquet Captain, you'll ensure exceptional service while managing event staff and operations. This role offers a unique opportunity to engage with the community and contribute to a vibrant atmosphere. If you're passionate about customer service and thrive in dynamic environments, this is the perfect position for you to shine and grow in the hospitality industry.

Qualifications

• Strong communication skills; must be able to speak, read, and understand English.
• Responsible, dependable, punctual, and organized.

Responsibilities

• Lead event staff during events, ensuring efficient operations and exceptional service.
• Communicate with the Banquet Manager and Kitchen team to secure event details.
• Monitor staffing and scheduling to minimize expenses while ensuring quality.

Skills

Communication Skills

Math Skills

Customer Service

Organizational Skills

Job description

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Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel, and chef-driven restaurant to create a unique and welcoming opportunity.

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Reports To: Banquet Manager

Job Description

Reports To: Banquet Manager

General Purpose: The Banquet Captain leads the event staff during a specific event, ensuring that Banquet Servers and Bartenders can operate efficiently while providing exceptional guest-focused service.

Specific Responsibilities:

• Meet client needs and exceed client expectations to execute each event successfully.
• Create a positive and motivated atmosphere for teammates.
• Provide leadership support to banquets and catering teams.
• Develop and maintain a good working relationship with guests, groups, and teammates from other departments.
• Communicate verbally and in writing with the Banquet Manager and Kitchen team to secure all details/tools necessary to execute events. Assist with maintaining lines of communication between B&C and hotel/restaurant/etc.
• Know and understand procedures, terminology, and techniques used in the B&C department.
• Demonstrate knowledge of ingredients of all food and beverage items served and available for a function.
• Manage execution of on-site events in cooperation with event staff per directions of the Banquet Manager and according to standards in the B&C Standards & Tools manual.
• Oversee set-up/tear-down details and processes.
• Interact with the on-site contact and assist with impromptu requests; confidently answer client questions and solve client problems.
• Confidently answer staff questions, resolve issues during events, and remain calm in chaotic situations.
• Monitor staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event.
• Perform any task related to the execution and running of events, including filling in for event servers as necessary.
• Complete a walk-thru after every event.
• Complete end-of-event paperwork, including, but not limited to, accounting, inventory, payroll report, etc.
• Summarize the event in the Banquet Captain Log with a concise written report of event details.
• Know and speak knowledgeable about products, features, and services offered by hotels and restaurants.
• Provide excellent customer service to all hotel and restaurant guests, not just those attending the event.
• Report to work on time and ready to work scheduled shifts.

Qualifications

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual, organized.
• Strong math skills.
• Strong communication skills; must be able to speak, read, and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c
• Must pass a background check.

Physical Requirements:

• Must be able to carry a full-service tray comfortably.
• Must be able to stand and walk for long periods of time.
• Must be able to lift at least 50 pounds.

Additional Information

21c Museum Hotels is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: EEOC Poster

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Hospitality