Banquet Captain

Snow King; Oklahoma City (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a world-class resort where your leadership skills will shine as a Banquet Captain. This entry-level supervisory position is pivotal in coordinating and executing exceptional banquet events, ensuring every guest has a memorable experience. You will lead a dedicated team, maintain high service standards, and foster a positive work environment. With a people-first culture and a commitment to employee growth, this role offers a unique opportunity to develop your career in the hospitality industry while enjoying competitive wages and numerous perks. Be part of a vibrant team that values your contributions and supports your professional journey.

Benefits

Health Insurance

Retirement Savings

Paid Time Off

Employee Discounts

On-site Wellness Programs

Qualifications

• 3+ years of banquet experience with 2 years in a supervisory role.
• Strong organizational skills and computer proficiency required.

Responsibilities

• Coordinate and execute all banquet events with a focus on customer satisfaction.
• Lead and supervise banquet staff while maintaining high service standards.

Skills

Organizational Skills

Customer Service

Leadership

Communication Skills

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Point of Sale Software

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA.

Overview

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. Be a part of our Banquet team as a Banquet Captain to launch this world-class property.

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experiences from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role

The Banquet Captain is an entry level supervisory position responsible for the coordination and execution of all banquet events. This role requires leadership of a team that is selected and trained to provide the highest standards of customer service and guest satisfaction. This individual must be a hands-on supervisor to work banquet events, directing the service staff and handling all client needs and requests in an expeditious manner.

What you will be doing:

• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Keep work areas clean and organized.
• Know food preparation and service.
• Promote employee empowerment.
• Report all unsafe conditions immediately.
• Select, train, supervise, develop, discipline and counsel employees according to Pyramid Global Hospitality policies and procedures.
• Utilize knowledge of physical capabilities of banquet space.
• Complete all necessary paperwork, meeting all due dates.
• Know basic bar terminology and wine service.
• Order supplies for banquet department.
• Oversee and assist in collection of payments for banquet functions.
• Perform in the capacity of any position supervised.
• Responsible for monthly inventory of all banquet equipment.
• Set up banquet rooms for functions (chairs, tables, linens, etc.).
• Solve unusual customer requests creatively.
• Attend required meetings.
• Complete other duties as assigned by supervisor to include cross training.

What you bring to the role:

• High School Diploma required.
• 3+ years of Banquet experience; 2 years in a supervisory role.
• Strong organizational skills; ability to multitask effectively.
• Computer proficiency in Microsoft Office and point of sale software.
• Good communication skills; Read, write and speak English fluently.
• Customer-centric approach in dealing with the public and OKANA associates.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.