Banquet Captain

Hyatt Hotels Corporation; South Carolina; Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Free room nights

Discounted and Friends & Family Room  

Medical, Prescription, Dental, and Vis

Paid time off and holiday pay

Paid Family Bonding Time and Adoption

401K with company match

Beach, Tennis, and Pickleball access

Retail Discounts for Colleagues

Job summary

Wild Dunes Resort, Destination by Hyatt in Isle of Palms, SC, seeks an Event Captain to oversee banquet events—from setup to breakdown—and to coordinate food, beverage, and service to ensure a flawless experience.

Ideal candidates have prior Event Captain and bartending experience, strong customer service and leadership skills, and the ability to work a flexible schedule including evenings and holidays. ServSafe Alcohol certification is required or obtainable upon hire.

Qualifications

• Previous Event Captain experience preferred.
• South Carolina ServSafe Alcohol Certification (or ability to obtain upon hire) required.

Responsibilities

• Oversee all aspects of banquet events, including setup, service, and breakdown.
• Supervise and lead a team of banquet servers and support staff.
• Act as a point of contact between event planners, kitchen staff, and serving teams.
• Provide exceptional customer service to event attendees and address inquiries.

Skills

Bartending experience

Event Captain experience

Team leadership

Customer service

Communication

Sanitation practices

Job description

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

The Event Captain is responsible for ensuring the success of the Event Operations and Event Operations related food and beverage operations. They must follow the required procedures for handling, cleaning, disposing of food and beverages.

Previous Event Captain experience is preferred.

Previous bartending experience required.

Assist with the complete setup and breakdown of the banquet area

• Relay food and beverage orders as needed
• Maintain a high level of cleanliness and awareness of sanitary practices
• Relay important information about orders, allergies and special requests to the appropriate person
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays

Essential job FUNCTIONS:

• Oversee all aspects of banquet events, including setup, service, and breakdown, ensuring they run smoothly and efficiently.
• Supervise and lead a team of banquet servers and support staff, assigning tasks and ensuring they provide excellent service.
• Act as a point of contact between event planners, kitchen staff, and serving teams to relay information and ensure the event's success.
• Provide exceptional customer service to event attendees, addressing inquiries and handling any issues or special requests that may arise during the event.
• Ensure that all aspects of the event, including food presentation, table settings, and overall ambiance, meet or exceed the established standards.
• Maintain a strict timeline to ensure that events progress according to schedule, including the timely serving of courses and any planned activities or speeches.
• Oversee the inventory of banquet supplies, including tableware, linens, and other event-related items, and request replenishments as needed.
• Ensure compliance with health and safety regulations, including food safety guidelines, and take appropriate measures to prevent accidents or hazards during events.

South Carolina ServSafe Alcohol Certification (or ability to obtain upon hire) required.

The Colleague is held accountable for all duties of this job and other duties as assigned.

Why Join Wild Dunes Resort?

At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Free room nights*
• Discounted and Friends & Family Room Rates
• Medical, Prescription,Dental,and Vision Insurance after 30 Days of Employment*
• Paid time off and holiday pay*
• Paid Family Bonding Timeand Adoption Assistance*
• 401K with company match*
• Access to Beach, Tennis, and Pickleball as available on days off
• Retail Discounts for Colleagues

*Benefit Package forFull Time & Part Time colleagues eligible

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Qualifications

Working Conditions:

• Must be able to work in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing.
• Must be able to sit for long periods of time
• Must be able to repetitively lift, push, pull & carry up to 15 lbs., frequently up to 25 lbs. and occasionally up to 75 lbs.
• Must be able to twist, bend and squat frequently;kneel or crawl occasionally; infrequently climb a ladder
• Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently.

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