Banquet Captain

Columbia Sussex; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance (short/long-term)

Vision

Critical illness

Accidental coverage

401(k) with company match

PTO

Free hotel rooms

Hotel discounts

Job summary

Columbia Sussex in Phoenix, AZ seeks a Banquet Captain to oversee banquet operations and ensure exceptional service for events. You will lead a team, coordinate setup and breakdown, and collaborate with planners, kitchen staff, and managers to deliver memorable experiences for guests.

Ideal candidates have banquet or event management experience, strong leadership and communication skills, and the ability to work in fast-paced environments with attention to detail.

Qualifications

• Previous experience in banquet or event management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Detail-oriented with strong organizational skills.
• Flexibility to work evenings, weekends and holidays.
• Knowledge of food and beverage service standards is a plus.

Responsibilities

• Supervise and lead banquet staff during events to ensure high-quality service and guest satisfaction.
• Coordinate setup and breakdown of banquet rooms according to event specifications.
• Communicate effectively with event planners, kitchen staff, and management to ensure seamless event execution.
• Monitor service standards and address any issues promptly to maintain a positive guest experience.
• Train and mentor banquet staff, providing guidance and support as needed.
• Ensure compliance with health, safety, and sanitation standards.
• Assist with inventory management and ordering of banquet supplies.
• Handle guest inquiries and resolve complaints professionally and efficiently.

Skills

Leadership

Communication

Organization

Customer service

Event coordination

Multitasking

Food & beverage knowledge

Job description

Job Summary

We are seeking a highly organized and customer-focused Banquet Captain to join our team in Phoenix, AZ. The Banquet Captain will oversee banquet operations, ensuring exceptional service and smooth execution of events. This role requires strong leadership skills, attention to detail, and the ability to coordinate with multiple departments to deliver memorable experiences for our guests.

Key Responsibilities

• Supervise and lead banquet staff during events to ensure high-quality service and guest satisfaction.
• Coordinate setup and breakdown of banquet rooms according to event specifications.
• Communicate effectively with event planners, kitchen staff, and management to ensure seamless event execution.
• Monitor service standards and address any issues promptly to maintain a positive guest experience.
• Train and mentor banquet staff, providing guidance and support as needed.
• Ensure compliance with health, safety, and sanitation standards.
• Assist with inventory management and ordering of banquet supplies.
• Handle guest inquiries and resolve complaints professionally and efficiently.

Qualifications

• Previous experience in banquet or event management, preferably in a hospitality setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Detail-oriented with strong organizational skills.
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of food and beverage service standards is a plus.

• We offer a competitive wage
• Health and Dental Insurance
• company paid Life Insurance
• Short Term and Long-Term Disability Insurance
• Vision
• Critical Illness
• Accidental
• 401(k) and company match
• Paid Time Off (PTO)
• free hotel rooms and hotel discounts.