Banquet Captain

The Shore and Country Club; Norwalk (CT); On-site; USD 30,307 - 52,348; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

Insurance package

401(k) match

Year-end bonus

Off-season weekday work

Job summary

The Shore and Country Club in Norwalk, CT is seeking an experienced Banquet Captain to lead setup, service, and breakdown of banquet and Club events, coordinating staff and ensuring BEOs are followed. This full-time, year-round role requires availability evenings, weekends, and holidays.

You will work closely with the culinary and Food & Beverage teams to deliver exceptional guest experiences and uphold club standards.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of banquet, restaurant, hospitality, or event service experience, with previous leadership or supervisory experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to lead and motivate a team while maintaining exceptional service standards.
• Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Experience interpreting Banquet Event Orders (BEOs) and coordinating event execution is preferred.
• Positive, professional demeanor with members, guests, and staff.
• Commitment to providing exceptional hospitality and member service.

Responsibilities

• Review Banquet Event Orders (BEOs) prior to each event to understand event requirements and timelines.
• Lead the setup, execution, and breakdown of banquet and Club events.
• Assign banquet staff to service stations and delegate responsibilities throughout each event.
• Ensure tables, linens, china, glassware, décor, and equipment are properly set and event‑ready.
• Verify room layouts and event setups match approved diagrams and specifications.
• Conduct pre-event staff meetings to review assignments, service expectations, and event details.
• Coordinate event timing and service with the culinary team and Food & Beverage management.
• Monitor event flow and service quality, making adjustments as needed to ensure a seamless guest experience.
• Ensure buffet stations, bars, and service stations remain fully stocked, organized, and presentable.
• Address operational issues during events and communicate effectively with management.
• Maintain banquet spaces by ensuring they are clean, organized, and properly reset following each event.
• Assist with training and mentoring banquet staff while promoting teamwork and high service standards.
• Uphold all Club service standards, safety policies, and sanitation procedures.

Skills

Leadership

Team motivation

Communication

Organizational skills

Hospitality experience

Event service experience

Education

High school diploma or equivalent

Job description

The Shore and Country Club is seeking an experienced and service-focused Banquet Captain to join our Food & Beverage team. This position is responsible for leading the setup, execution, and breakdown of banquet and Club events while ensuring exceptional service for our members and guests. The Banquet Captain serves as the on-site operational leader during events, coordinating banquet staff, overseeing room setups, and working closely with the culinary and Food & Beverage management teams to ensure every event is executed according to the Banquet Event Order (BEO) and Club standards.

This is a hands-on leadership position ideal for someone with strong hospitality experience who thrives in a fast-paced environment, enjoys leading a team, and is committed to delivering outstanding event experiences. This is a full-time, year-round position that requires availability on evenings, weekends, and holidays throughout the season.

Key Responsibilities

• Review Banquet Event Orders (BEOs) prior to each event to understand event requirements and timelines.
• Lead the setup, execution, and breakdown of banquet and Club events.
• Assign banquet staff to service stations and delegate responsibilities throughout each event.
• Ensure tables, linens, china, glassware, décor, and equipment are properly set and event‑ready.
• Verify room layouts and event setups match approved diagrams and specifications.
• Conduct pre-event staff meetings to review assignments, service expectations, and event details.
• Coordinate event timing and service with the culinary team and Food & Beverage management.
• Monitor event flow and service quality, making adjustments as needed to ensure a seamless guest experience.
• Ensure buffet stations, bars, and service stations remain fully stocked, organized, and presentable.
• Address operational issues during events and communicate effectively with management.
• Maintain banquet spaces by ensuring they are clean, organized, and properly reset following each event.
• Assist with training and mentoring banquet staff while promoting teamwork and high service standards.
• Uphold all Club service standards, safety policies, and sanitation procedures.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of banquet, restaurant, hospitality, or event service experience, with previous leadership or supervisory experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to lead and motivate a team while maintaining exceptional service standards.
• Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Experience interpreting Banquet Event Orders (BEOs) and coordinating event execution is preferred.
• Positive, professional demeanor with members, guests, and staff.
• Commitment to providing exceptional hospitality and member service.

Physical Requirements

• Ability to stand and walk for extended periods throughout scheduled shifts.
• Ability to lift and carry up to 40 pounds.
• Ability to bend, reach, push, pull, and assist with event setup and breakdown.
• Comfortable working in a fast‑paced and occasionally noisy environment.
• Availability to work evenings, weekends, holidays, and extended hours as needed for Club events.

What We Offer

• Competitive hourly pay based on experience.
• Paid Time Off and Off-Season Paid Holidays.
• Medical, Dental, Vision, LTD, and Life Insurance.
• 401(k) and Discretionary Employer Match.
• Eligible for discretionary year-end bonus.
• Ability to work Monday through Friday during the off-season.

Why Join The Shore and Country Club?

• Opportunities for professional growth and advancement.
• Daily staff meals provided.
• Beautiful waterfront work environment.
• Supportive, team-oriented culture.
• The opportunity to play a key role in creating memorable experiences for our members and guests.

If you're a motivated hospitality professional who enjoys leading a team and creating exceptional event experiences, we'd like to hear from you.