Banquet Captain

The Madison Hotel; Morristown (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a proactive Banquet Captain to lead banquet operations in a prestigious hotel. This role involves coordinating events, supervising staff, and ensuring exceptional service standards. The ideal candidate will have strong leadership skills and a passion for delivering outstanding guest experiences. Join a dynamic team where your contributions will directly impact the success of events and guest satisfaction, all within a vibrant and fast-paced environment.

Qualifications

• 2+ years of experience in banquet operations, with supervisory experience.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee banquet operations and ensure guest satisfaction.
• Supervise and train banquet staff for efficiency and quality service.

Skills

Leadership Skills

Communication Skills

Organizational Abilities

Food and Beverage Knowledge

Banquet Software Familiarity

Tools

Microsoft Office Suite

Job description

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Base pay range

$18.00/hr

Job Title

Banquet Captain

Overview

The Madison Hotel is seeking a proactive and experienced Banquet Captain to oversee banquet operations within our prestigious establishment. As a Banquet Captain, you will play a crucial role in ensuring the smooth execution of events, meetings, and banquets in our 185-room hotel, which boasts 14,000 square feet of versatile meeting space. The ideal candidate will possess exceptional leadership skills, attention to detail, and a passion for delivering exceptional service.

Responsibilities

1. Coordinate and oversee all aspects of banquet and event operations, ensuring adherence to established standards and guest satisfaction.
2. Supervise banquet staff, including servers, bartenders, and setup crews, ensuring they are properly trained, motivated, and performing their duties efficiently.
3. Ensure proper setup of banquet rooms according to event specifications and hotel standards. Oversee breakdown and cleanup after events, ensuring timely and thorough completion.
4. Maintain high standards of service and presentation throughout all banquet functions. Conduct regular inspections to ensure adherence to quality and cleanliness standards.
5. Interact with guests to ensure their needs are met and that any issues or concerns are addressed promptly and professionally.
6. Monitor and manage banquet inventory, including linens, equipment, and supplies. Coordinate with appropriate departments for replenishment as needed.
7. Ensure compliance with health, safety, and sanitation regulations. Implement and enforce proper procedures to maintain a safe and secure environment for guests and staff.
8. Collaborate with other hotel departments, including sales, culinary, and housekeeping, to ensure seamless coordination of events and guest satisfaction.
9. Provide training, coaching, and ongoing development opportunities for banquet staff to enhance their skills and knowledge.
10. Assist with administrative tasks such as scheduling, payroll, and reporting as needed.

Qualifications

1. Minimum of 2 years of experience in banquet operations, with at least 1 year in a supervisory role.
2. Strong leadership skills with the ability to motivate and inspire a team.
3. Excellent communication and interpersonal skills.
4. Detail-oriented with strong organizational abilities.
5. Ability to work efficiently in a fast-paced environment and adapt to changing priorities.
6. Knowledge of food and beverage operations, including service techniques and safety standards.
7. Familiarity with banquet software and Microsoft Office suite is preferred.
8. Must be available to work flexible hours, including evenings, weekends, and holidays.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality