Banquet Captain

The-Social-American-Tavern; Milwaukee (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance enrollment from day 1

Paid time off from day 1

Holiday pay from day 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development opportunities

Job summary

First Hospitality seeks a Banquet Captain to lead banquet functions within the hotel’s Food and Beverage Department. You will guide staff during events, ensure seamless service from kitchen to guests, and maintain exceptional standards of quality, hygiene, and guest satisfaction.

In this role, you will coordinate seating, train team members, and oversee opening/closing duties while upholding professional grooming and service standards in a fast-paced environment.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs.
• Must be able to lift up to 30 pounds occasionally.
• Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity.
• Ability to work calmly under stressful situations.
• Maintain high level of guest satisfaction is an absolute requirement for this position.

Responsibilities

• Coordinate food service between kitchen and banquet service staff & guests.
• Review and implement table and seating diagrams.
• Operate as banquet server during functions including set up, greeting, and serving guest assisting staff with breaking down of function.
• Assist with all reasonable bar back duties and control transfers with stock inventory.
• Set example and adhere to basic hygiene procedures and grooming standards.
• Maintain critical standards for product quality, service speed, cleanliness and sanitation in front and back of house.
• Manage all opening and closing side work, inspection duties, and captain's report.
• Ensure proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions.
• Establish and achieve quality and guest satisfaction goals.
• Assist in pre-service and periodic training.
• Complete accurate bill according to BEO and obtain signature from guest.
• Assist Banquet Manager in training of staff when needed.

Skills

Communication

Administrative skills

Microsoft Office

Lifting 30 lbs

Stress management

Job description

What's in it for you...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

The impact you'll make...

The Banquet Captain will work closely with the Hotel's Food and Beverage Department, both front-of-house and back-of-house. This position leads & services banquet functions for the hotel. Responsible for leading the banquet team during banquet functions to ensure positive customer experience.

You'll enjoy this job because...

• You're eager to distinguish yourself as a leader in F&B
• You're self-motivated to achieve success
• You like working in a fast-paced environment
• You're skilled at prioritization and delegation
• You enjoy teaching and motivating others

What you'll be doing...

• Coordinate food service between kitchen and banquet service staff & guests
• Review and implement table and seating diagrams
• Operate as banquet server during functions including set up, greeting, and serving guest assisting staff with breaking down of function
• Assist with all reasonable bar back duties and control transfers with stock inventory
• Set example and adhere to basic hygiene procedures and grooming standards
• Maintain critical standards for product quality, service speed, cleanliness and sanitation in front and back of house.
• Manage all opening and closing side work, inspection duties, and captain's report.
• Ensure proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions
• Establish and achieve quality and guest satisfaction goals
• Assist in pre-service and periodic training
• Complete accurate bill according to BEO and obtain signature from guest
• Assist Banquet Manager in training of staff when needed

Requirements...

• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Requires good communication skills, both verbal and written
• Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs
• Must be able to lift up to 30 pounds occasionally
• Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity
• Ability to work calmly under stressful situations
• Maintain high level of guest satisfaction is an absolute requirement for this position

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Source: Hospitality Online