Banquet Captain

Hotel Leveque; Davenport (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Discounts on hotel and travel

Professional development opportunities

Job summary

Hotel Leveque in Davenport, IA is seeking a Banquet Captain to lead the banquet team and coordinate service between kitchen and event staff. You will ensure guest satisfaction and uphold hygiene and quality standards during functions.

Responsibilities include pre-service training, set-up and breakdown, official accountability, and assisting the Banquet Manager in staff development in a fast-paced environment.

Qualifications

• Strong leadership and supervisory abilities.
• Excellent verbal and written communication skills.
• Ability to delegate tasks and manage multiple priorities.
• Experience training and mentoring staff in F&B operations.
• Guest-focused with a commitment to service excellence.
• Proficient in Microsoft Office for front-of-house operations.

Responsibilities

• Lead the banquet team during events to ensure smooth service and guest satisfaction.
• Coordinate food service between kitchen and banquet staff and guests.
• Review seating diagrams and event flow, ensuring timely service.
• Oversee set-up, greeting, serving, and breakdown of functions.
• Assist with bar back duties and stock control during events.
• Enforce hygiene, grooming standards, and product quality throughout service.
• Manage opening/closing side work and captain's reports; train staff when needed.
• Support the Banquet Manager in staff development and quality goals.

Skills

Leadership

Communication

Delegation

Training

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

The impact you'll make...

The Banquet Captain will work closely with the Hotel's Food and Beverage Department, both front-of-house and back-of-house. This position leads & services banquet functions for the hotel. Responsible for leading the banquet team during banquet functions to ensure positive customer experience.

You'll enjoy this job because...

• You're eager to distinguish yourself as a leader in F&B
• You're self-motivated to achieve success
• You like working in a fast-paced environment
• You're skilled at prioritization and delegation
• You enjoy teaching and motivating others

What you'll be doing...

• Coordinate food service between kitchen and banquet service staff & guests
• Review and implement table and seating diagrams
• Operate as banquet server during functions including set up, greeting, and serving guest assisting staff with breaking down of function
• Assist with all reasonable bar back duties and control transfers with stock inventory
• Set example and adhere to basic hygiene procedures and grooming standards
• Maintain critical standards for product quality, service speed, cleanliness and sanitation in front and back of house.
• Manage all opening and closing side work, inspection duties, and captain's report.
• Ensure proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions
• Establish and achieve quality and guest satisfaction goals
• Assist in pre-service and periodic training
• Complete accurate bill according to BEO and obtain signature from guest
• Assist Banquet Manager in training of staff when needed

Requirements...

• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Requires good communication skills, both verbal and written
• Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs
• Must be able to lift up to 30 pounds occasionally
• Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity
• Ability to work calmly under stressful situations
• Maintain high level of guest satisfaction is an absolute requirement for this position