Banquet Captain

Snow King; Manchester (VT); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking hospitality company as a Banquet Captain, where your leadership will enhance guest experiences at a premier resort in Vermont. This role involves directing banquet setups, serving guests, and ensuring the highest service standards in a vibrant, fast-paced environment. With a commitment to employee growth and a supportive culture, this is an opportunity to thrive in your hospitality career. If you have a passion for exceptional service and teamwork, this position is perfect for you.

Benefits

Comprehensive Health Insurance

Retirement Plans

Paid Time Off

On-site Wellness Programs

Local Discounts

Employee Rates on Hotel Stays

Qualifications

• 2-4 years of food service experience, preferably in banquet service.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Direct setup and preparation of banquet rooms for functions.
• Serve food and beverages, ensuring guest satisfaction.
• Monitor tables for quality and address guest issues promptly.

Skills

Food Service Experience

Leadership Skills

Communication Skills

Customer Service

Proactive Mindset

Education

High School Diploma

Hospitality Management Degree

Job description

Property


About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year. Discover the joys of summer, embrace the beauty of winter, and immerse yourself in a world of four-season fun at The Equinox.

Overview

We are looking for a highly motivated Banquet Captain to join our team! This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. Assisting the Banquet Manager, this individual will lead the performance of all hourly banquet food and beverage servers and housepersons and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service to enhance guest satisfaction and maximize revenues. Your role:

1. Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and the placement of table centerpieces.
2. Service to include picking up food from back hall, carrying trays to function location, serving food and clearing the food from the tables.
3. Break down to include bussing tables, putting away dirty linen and centerpieces, and vacuuming.
4. Cleaning and assurance of clearances (for safety measures) of back hall, organizing of storerooms, and all F&B spaces.
5. Set up and break down for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
6. Assists with event room setup according to meal period and table needs.
7. Performs food & beverage duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
8. Serves food and beverages to guests. Removes dishes, glasses, silverware, or other items from tables/countertops and takes them to the kitchen and/or dishroom/station.
9. Clears, cleans and sanitizes tables and/or counters & seats after guests are finished.
10. Explains how various menu items are prepared, cooking methods and ingredients.
11. Knowledgeable of all service-related aspects of BEO as related to guests' dietary requests and restrictions. Shares this knowledge with the banquet team.
12. Warmly provides accurate Resort information of offerings, events, amenities and other.
13. Using the 5/10 Rule, offers warm and sincere welcome/farewell to all guests.
14. Leads and interacts with all staff in a professional manner.
15. Ensures final quality check on food and beverage items prior to serving guests.
16. Monitors assigned tables for customer satisfaction, quality, and additional needs.
17. Addresses any guest issue promptly and with a sense of urgency. Involved Sales and Marketing or F&B Leaders as appropriate.
18. Maintains constant awareness of safety issues (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).

Qualifications

• Someone with 2-4 years of food service experience, preferably Banquet service in a leadership role.
• Someone who is proactive and collaborative with a mindset of surpassing guest needs.
• Someone with experience in a 4-star, 5-star venue with synchronized service.
• Someone with knowledge of wine, beer, cocktails, and spirits.
• Someone who is able to work under pressure in a fast-paced environment.
• Someone with a passion for creating an exceptional experience for all guests.
• Someone with excellent communication skills.