Banquet Captain

Waterford Group Llc; Hartford (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading hotel group as a Banquet Captain, responsible for supervising and executing banquet events. Ensure exceptional guest experiences by coordinating with teams and leading staff. Enjoy a supportive environment with competitive benefits and opportunities for advancement.

Benefits

Health Insurance

Paid time off

Paid holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoe subsidy

Qualifications

• At least 2 years in banquet or event services, with 1 year in a supervisory role.

Responsibilities

• Supervise setup, execution, and breakdown of banquet events.
• Act as main point of contact during events.
• Resolve guest or operational issues quickly.

Skills

Guest service oriented

Excellent interpersonal skills

Strong organizational abilities

Multitasking abilities

Job description

Come Join the Waterford Hotel Group Team!!

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.Come for a JOB, stay for a CAREER.

Job Summary:

The Banquet Captain is responsible for the supervision and execution of banquet events, ensuring exceptional guest experiences in line with Marriott’s high service standards. This role involves coordinating with culinary and service teams to deliver seamless events, from setup to breakdown, while leading and motivating banquet staff.

Key Responsibilities:

• Supervise and assist in the setup, execution, and breakdown of banquet events including meetings, weddings, corporate functions, and special events.

• Ensure all Marriott and Waterford Hotel Group brand standards and service guidelines are followed by staff.

• Act as the main point of contact during events for clients and internal departments, ensuring all details are executed as planned.

• Coordinate and communicate with kitchen and AV staff to ensure smooth service delivery.

• Lead pre-event meetings with staff to review assignments, timelines, and service expectations.

• Maintain a positive and professional attitude while providing leadership and training to banquet servers and bartenders.

• Monitor event timelines and adjust service accordingly to meet the flow and pacing of events.

• Resolve any guest or operational issues quickly and efficiently to ensure satisfaction.

• Ensure cleanliness and organization of all banquet spaces, storage areas, and equipment.

• Maintain accurate documentation including BEOs (Banquet Event Orders), attendance sheets, and post-event checks and reports.

• Uphold Marriott’s commitment to excellence, brand values, and compliance with health and safety regulations.

Job Requirements

• Guest service oriented

• Excellent interpersonal and communication skills.

• Strong organizational and multitasking abilities.

• The preferred candidates will have with at least 2 years of similar banquet or event services, with at least 1 year in a supervisory or leadership role

• Must be able to lift, push, or pull up to 50 lbs.

• Frequent standing, walking, bending, and lifting throughout shift.

• Comfortable working in a fast-paced, high-energy environment.

• Ability to work weekends and holidays a must
• You must be able to pass a thorough background check and be drug free

Waterford Health and Wellness

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan-Nobody wants to work forever, start planning for your future now.

Hotel Discounts-It’s one of the biggest industry perks.

Shoes for Crews-All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Waterford Hotel Group