Banquet Captain

Daxton Hotel; Birmingham (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Banquet Captain to lead and inspire a talented team in delivering exceptional guest experiences. This role requires a balance of strategic oversight and hands-on execution, ensuring that all events meet the highest standards of service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong leadership and communication skills while fostering a collaborative atmosphere. Join a vibrant team dedicated to excellence in hospitality and be part of a company that values innovation and community engagement.

Qualifications

• 5+ years in a leadership role in Banquets or Catering.
• Proficient in relevant computer systems and software.
• Ability to maintain Alcohol Awareness and Food Handlers certifications.

Responsibilities

• Ensure timely set-up of functions and adhere to service standards.
• Maintain communication with Sales and Catering departments.
• Lead the Banquets Team and inspire associates.

Skills

Leadership in Banquets

Guest Service

Communication Skills

Event Planning

Knowledge of Wines and Spirits

Education

Experience in Food and Beverage Management

Alcohol Awareness Certification

Food Handlers Certification

Tools

Microsoft Word

Microsoft Excel

Job description

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Banquet Captain/reports to the Director of Banquets

WHO WE ARE

Combining luxury with Avant -Garde style, the Daxton Hotel looks to set a new cultural standard in the heart of downtown Birmingham. Minutes from Detroit, Daxton serves as a proud neighbor and a worldly traveler, nurturing local partnerships while building international collaborations to create a vibrant soulful place.

WHO YOU ARE

You’ve been called a juggler, a plate-spinner of sorts, both figuratively and sometimes literally. You are an individual who prides themselves on delivering, bringing the vision to life in a way no one else could; driven to provide an unmatched experience for guests and associates alike. You enjoy and excel in the high-pressure environment to execute what is needed in exceeding our guest’s expectations. You are attentive, courteous, efficient and motivate others by inspiring confidence, respect, enthusiasm, and collaboration, all while maintaining a positive and professional demeanor.

THE ROLE

The Banquet Captain reports directly to the Director of Banquets. It is critical that the person in this position is tactical and strategic; if you only prefer to “see the forest” and not “plant the trees,” then this is not a role for you. All leaders at Daxton are required to get down and dirty to unearth existing needs and personally ensure what needs to be fixed is repaired. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general.

As the Banquet Captain, you will help the Banquets Team execute the group and social events hosted at our property. The Banquet Captain wears many different hats throughout the day – leading by example while spending much of your day engaging with associates and clients before, during, and after events. We encourage our leaders to inspire and challenge each other to be their best. A large degree of self-motivation is needed to drive your department, while collaborating with the Sales team to bring the clients’ vision to fruition. At Daxton, you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded – no egos are allowed.

The Banquet Captain will maintain and execute the Standards of Service for Food and Beverage events, assuring success for the guest experience.

WHAT YOU WILL DO

• Ensure timely set-up of all functions and adhere to food and beverage standards and guest requests through active communication with Sales and Catering Department. Responsible for maintaining a strong client relationship and ensuring all requests are communicated to staff.
• Review all banquet event orders to determine room/station assignments and décor. Work with Sales team to effectively communicate all requests. Communicate information to the kitchen and other supportive departments prior to and during events.
• Assists in other food and beverage departments as needed
• Maintain regular communication with the F+B Management team to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation

HOW YOU WILL LEAD

• Be respectful in your daily interactions with your managers, direct reports, and peers, exemplifying the utmost level of professionalism and being a pillar within your community
• Be a subject matter expert in Banquet and Events techniques, as well as understanding the history of the cuisine most closely related to the hotel food and beverage concept(s), effectively guiding others in their personal search with a gentle hand, never admonishing their lack of knowledge

WHAT YOU WILL NEED

• Minimum of five (5) years’ experience in a leadership role in Banquets, Catering and/or Events or Food and Beverage management
• Passion for Events and guest services
• Must be proficient in Word, Excel and other applicable computer systems
• Thorough understanding of excellent service, labor control, maintenance, merchandising and accounting
• Ability to obtain and/or maintain Alcohol Awareness certification (TiPS) and Food Handlers Certification (ServSafe) within 30-days of hire
• Thorough understanding of all food and beverage items offered, including ingredients, methods of preparation and proper service.
• Knowledge of wines and spirits
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends, and holidays
• Fluency in English both verbally and non-verbally
• Ability to stand and walk for extended periods of time; push, pull, lift up to 50 lbs
• Must be able to work in extreme temperatures like freezers (-10* F) and kitchens (+110* F), possible for one hour or more

As an Equal Opportunity Employer, Daxton Hotel Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.