Banquet Captain

Galt House Hotel; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and dental benefits

401k

Complimentary meal in associate cafeteria

Discount on Wyndham Properties

Complimentary parking

Staff discounts on Wyndham properties

Job summary

A premier hotel in Louisville is seeking an experienced Banquet Captain to supervise and inspire Banquet Servers, oversee catered functions, and ensure exceptional customer service. The ideal candidate will have supervisory experience, excellent interpersonal skills, and the ability to problem-solve effectively. Responsibilities include maintaining cleanliness in the banquet areas and guiding staff in event setups. This role offers a comprehensive benefits package and a work environment that values diversity and care.

Qualifications

• 2+ years of experience in a convention hotel or related field.
• Ability to provide excellent customer service and handle issues efficiently.
• Self-motivated with strong initiative and leadership skills.
• Ability to motivate others and achieve results.
• Demonstrate strong initiative and self-direction.
• Able to work at a fast pace and be results oriented.

Responsibilities

• Supervise Banquet Servers and oversee catered functions.
• Ensure sanitation and cleanliness in banquet areas.
• Guide team members in setup and resolve concerns.
• Maintain sanitation and cleanliness of work areas, banquet rooms and storage areas.
• Ensure proper usage and functioning order of equipment, furniture and fixtures.
• Supervise events and team members during service.
• Guide Banquet Servers in table setup and settings.
• Resolve staff and customer concerns quickly and efficiently.
• Ensure sufficient guest supplies, beverage supplies, and equipment for functions.

Skills

Supervisory experience

Interpersonal skills

Customer service skills

Computer skills (Word, Excel)

Motivational skills

Fast-paced adaptability

Education

High school diploma or equivalent

College degree (preferred)

Job description

The Legendary Galt House Hotel is searching for an experienced Banquet Captain who will be responsible for supervising the Banquet Servers in a positive manner.

Job Functions

• Meet and greet clients.
• Oversee in house catered functions.
• Responsible for making the function space visually appealing and presenting the menu offering for the event.
• Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.
• Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.
• Provide excellent customer service and ensure customer needs are met.
• Supervise events and team members throughout service.
• Guide the Banquet Servers in set up of tables and place settings.
• Resolve staff and customer concerns quickly and efficiently.
• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.
• Other duties as assigned.

Qualifications

• Supervisory experience preferred.
• High school or equivalent required; college degree preferred.
• Good computer skills including Word and Excel.
• 2+ years of convention hotel experience or related field preferred.
• Excellent interpersonal and guest service skills.
• Have the ability to make connections with people, motivating and inspiring them to achieve results.
• Demonstrate strong initiative and self-direction.
• Ability to work at a fast pace and results oriented.
• Ability to understand, quickly react and motivate others to adapt to the changing organization.
• Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discount on Wyndham Properties nationwide and more.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.