Banquet Captain

Luminary Hotel & Co; Fayetteville (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

A vibrant hotel in Fayetteville, Georgia, is seeking an experienced Banquet Captain to lead event and food operations. The ideal candidate will have a strong background in hospitality management and a passion for customer service, ensuring memorable experiences at every event. This full-time role offers a dynamic work environment and comprehensive benefits.

Benefits

Medical

Dental

Vision

401K

Paid Time Off

Employee Discounts

Free meals

Qualifications

• Minimum 5 years as a salaried manager in hospitality.
• At least 3 years in a Banquet Leadership role.

Responsibilities

• Lead banquet operations to maximize customer satisfaction.
• Manage banquet team and conduct daily huddles.
• Interact with guests for feedback and handle complaints.

Skills

Leadership

Customer Satisfaction

Multitasking

Education

High school diploma or GED

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Experienced Banquet Captain with 3-5 years of experience with four or five star service standards. We are seeking an enthusiastic individual who takes work seriously, but not themselves. Let’s see if you’re a fit, we hope so!

About Trilith Guesthouse

Nestled within the vibrant Town at Trilith, this 192-room boutique Tribute Portfolio hotel is designed not to rest weary travelers, but instead, to awaken the storyteller in all who visit. Trilith Guesthouse in Fayetteville, Georgia, is a gathering place for artists, storytellers, and makers, surrounded by creativity and the nearby Trilith Studios, one of the largest purpose-built movie studios in North America. Featuring sophisticated accommodations, over 17,000 square feet of meeting space, a chef-driven restaurant, and a European-inspired rooftop bar and lounge, Trilith Guesthouse embraces all who seek to continue the timeless tradition of storytelling, promising an immersive experience like no other.

Overview of the role

The Banquet Captain is responsible for leading and ensuring successful event and food & beverage operations at Trilith Guesthouse. This is a full-time position, expected to manage hotel F&B outlet operations as needed and during periods of event downtime.

What you have

• High school diploma or GED with a minimum of 2 years Banquet Manager experience in an upper, upscale or luxury hotel environment
• Minimum 5 years as a salaried manager in the hospitality field
• At least 3 years of experience in a Banquet Leadership role in a high-volume, high-end establishment
• Marriott CI experience preferred
• Prior lifestyle hotel or resort-related experience a plus

What you'll do

• Understand the impact of banquet operations on the overall success of the hotel and manage the banquet team and operations to maximize customer satisfaction
• Provide memorable experiences and takeaways at every event touchpoint
• Assist with managing outlet operations for the restaurant and two bars
• Lead shifts and actively participate in servicing events and F&B operations
• Conduct daily huddles to inform the team of hotel happenings, announcements, and specials
• Ensure team is in proper uniform/attire
• Project supply needs for the department (china, glass, silver, buffet props)
• Apply knowledge of all laws related to events
• Adhere to and reinforce standards, policies, and procedures
• Challenge creativity in trends and setup
• Maintain sanitation standards
• Manage departmental inventories and equipment
• Use banquet beverage records to control liquor costs and manage inventory
• Schedule banquet staff to forecast service standards and maximize profits
• Develop relationships with groups to retain business and foster growth
• Set goals and delegate tasks to improve performance
• Conduct monthly department meetings
• Broaden knowledge of food and wine pairings and current trends
• Act as liaison to kitchen staff
• Set a positive example for guest relations
• Interact with guests for feedback and handle complaints
• Empower team members to deliver excellent service
• Ensure team understands expectations and parameters
• Focus on continuous service improvement
• Review guest satisfaction results with the team
• Communicate and execute emergency procedures and train staff accordingly
• Observe service behaviors and provide feedback
• Participate in developing corrective actions and service improvements
• Attend relevant meetings

Physical and Mental Demands

• Sit or stand for extended periods, bend, lift up to 50 lbs, communicate clearly, work long hours
• Make quick judgments, multitask, work independently, manage personalities, maintain confidentiality, work under stress, solve problems

Benefits

• Full-time benefits: Medical, Dental, Vision, HSA, Flexible Spending, Life & Disability, 401K, Paid Time Off, Holidays, Training, Tuition Reimbursement, Bereavement, EAP, Employee Discounts, Referral Bonuses, Free meals
• Part-time benefits: Same as above minus Medical and Holiday Pay

Equal Opportunity Statement

Mainsail is an Equal Opportunity Employer, prohibiting discrimination based on race, color, religion, national origin, and other protected characteristics.

About Us

Mainsail Lodging & Development is an award-winning company based in Tampa, Florida, managing hotels, resorts, and properties across the southeastern US and Caribbean, emphasizing unique lodging experiences and offering comprehensive benefits including travel discounts and free meals for hotel staff.