Banquet Captain

Workstream; Royal Pines (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Banquet Captain to lead event coordination and execution in a vibrant hospitality setting. This role demands exceptional leadership and organizational skills to ensure the success of banquet events while providing outstanding customer service. You will be responsible for overseeing all aspects of event planning, execution, and client satisfaction, working closely with kitchen and service staff. If you thrive in fast-paced environments and enjoy creating memorable experiences for guests, this opportunity is perfect for you. Join a dynamic team where your contributions will make a significant impact on the success of our events.

Qualifications

• Proven experience in event management with strong leadership capabilities.
• Excellent communication and organizational skills are essential.

Responsibilities

• Coordinate food and drink service, ensuring smooth event operations.
• Manage inventory and oversee banquet staff for excellent service.
• Conduct pre-event briefings and post-event evaluations.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Customer Service

Interpersonal Skills

Multitasking

Problem Solving

Education

Experience in Banquet or Event Management

Certification in Food Safety and Alcohol Service

Tools

Event Management Software

Basic Computer Skills

Job description

A banquet captain plays a crucial role in the coordination and execution of events, particularly in the hospitality industry. Banquet Captains must possess adequate leadership skills and demonstrate efficiency across all work settings. The banquet captain will ensure the success of banquet events by overseeing all aspects of planning, execution, and customer satisfaction. This position requires strong leadership, communication, and organizational skills, as well as a dedication to providing exceptional service to clients and guests.

Responsibilities:

• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Managing the inventory of alcohol, supplies, equipment, and furniture.
• Ensuring that the venue and facilities remain neat and clean.
• Overseeing banquet event setup and ensuring all details are in line with client requirements.
• Directing banquet staff throughout the event, ensuring they provide excellent customer service.
• Addressing and resolving any issues or complaints from guests in a professional and timely manner.
• Monitoring and managing inventory of alcohol, supplies, and equipment.
• Communicating with clients before, during, and after the event to ensure satisfaction and to build relationships for future bookings.
• Providing training and guidance to banquet staff to include customer service and serving etiquette.
• Supervising and coordinating the activities of the banquet staff.
• Ensuring adherence to procedures, room set-ups, equipment, and supplies.
• Managing event logistics.
• Conducting pre-event briefings and post-event evaluations.
• Performing administrative tasks such as event reports and staff schedules.
• Providing excellent customer service to guests and uphold the venue’s reputation.

Qualifications:

• Previous experience in banquet or event management, with demonstrated leadership abilities.
• Strong communication and interpersonal skills, with the ability to work effectively with clients, staff, and management.
• Excellent organizational skills and attention to detail, capable of multitasking in a fast-paced environment.
• Knowledge of food and beverage service procedures, including wine service and menu presentation.
• Ability to remain calm and composed under pressure, with the flexibility to adapt to changing circumstances.
• Proficiency in basic computer skills, including email, spreadsheets, and event management software.
• Availability to work evenings, weekends, and holidays as required by the demands of the job.
• Certification in food safety and alcohol service (e.g., ServSafe) may be preferred.

Physical Requirements:

• Occasional lifting of up to 40 pounds.
• Extended periods of time spent walking and/or standing.