Banquet Captain

Plazahotelelpaso; Frederick (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Banquet Captain at a forward-thinking hospitality company. In this role, you'll lead and assist banquet staff during events, ensuring exceptional guest service and adherence to established standards. Your responsibilities will include setting up banquet rooms, serving food and beverages, and acting as a point of contact for group representatives. This position offers a unique opportunity to develop your career in hospitality, with potential advancement to Assistant Banquet Manager or Banquet Manager. If you are passionate about delivering excellence in service and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• Previous banquet experience is required.
• High School diploma or equivalent preferred.

Responsibilities

• Assist leading banquet staff during assigned functions.
• Set up banquet rooms and serve food/beverages as instructed.
• Ensure guest satisfaction and coordinate with staff.

Skills

Guest Service Standards

Communication Skills

Team Coordination

Event Management

Education

High School Diploma or Equivalent

Job description

Opportunity: Banquet Captain

Assist leading banquet staff during assigned functions, ensuring colleagues perform in accordance with established guest service standards. Set up banquet rooms, serve food and/or beverages, and help lead the staff at the direction of management.

Potential Career Path

Assistant Banquet Manager – Assistant Restaurant Manager – Banquet Manager

Essential Job Functions

• Check Banquet Staff’s Event Orders to ensure that all information is accurate.
• Set up banquet room as instructed by management, and check room set-up to see that Banquet Event Order directions are completely followed.
• Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet.
• Replenish beverages and food items as necessary, and check with guests for overall satisfaction.
• Act as point of contact for group representatives when management is not present.
• Communicate all Banquet Event Order changes to catering or convention services office and affected departments.
• Coordinate with banquet colleagues on set-ups, changes and time schedules for all functions.
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
• Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Help with management to ensure that proper liquor controls are in use.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous banquet experience required.

Work Environment and Context

• Work schedule varies and will include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels