Banquet Captain

Doubletree-By-Hilton-Davenport; Davenport (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance enrollment available

Paid time off available

Holiday pay available

Hotel and travel discounts

Professional development

Job summary

Doubletree by Hilton Davenport is seeking a Banquet Captain to lead banquet functions and coordinate service between kitchen and banquet staff. You will ensure a positive guest experience and supervise the banquet team during events.

The role emphasizes strong communication, delegation, and adherence to hygiene standards while delivering efficient service in a fast-paced hotel environment.

Qualifications

• Experience leading banquet service teams in a high-volume setting.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office programs for reporting and planning.
• Ability to lift up to 30 pounds occasionally.
• Calm under pressure with strong guest-service focus.

Responsibilities

• Coordinate food service between kitchen and banquet staff and guests.
• Review and implement table and seating diagrams for events.
• Serve as banquet captain during functions: set up, greet guests, and assist staff.
• Assist with bar back duties and inventory transfers.
• Set example and uphold hygiene and grooming standards.
• Maintain standards for product quality, service speed, cleanliness and sanitation.
• Manage opening/closing side work, inspections, and captain’s reports.
• Ensure training on quality and service standards and provide tools to staff.

Skills

Leadership

Communication

Time management

Prioritization

Delegation

Guest service

Tools

Microsoft Office

Job description

What's in it for you...

• Insurance enrollment available!
• Paid time off available!
• Holiday pay available!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

The impact you'll make...

The Banquet Captain will work closely with the Hotel's Food and Beverage Department, both front-of-house and back-of-house. This position leads & services banquet functions for the hotel. Responsible for leading the banquet team during banquet functions to ensure positive customer experience.

You'll enjoy this job because...

• You're eager to distinguish yourself as a leader in F&B
• You're self-motivated to achieve success
• You like working in a fast-paced environment
• You're skilled at prioritization and delegation
• You enjoy teaching and motivating others

What you'll be doing...

• Coordinate food service between kitchen and banquet service staff & guests
• Review and implement table and seating diagrams
• Operate as banquet server during functions including set up, greeting, and serving guest assisting staff with breaking down of function
• Assist with all reasonable bar back duties and control transfers with stock inventory
• Set example and adhere to basic hygiene procedures and grooming standards
• Maintain critical standards for product quality, service speed, cleanliness and sanitation in front and back of house.
• Manage all opening and closing side work, inspection duties, and captain's report.
• Ensure proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions
• Establish and achieve quality and guest satisfaction goals
• Assist in pre-service and periodic training
• Complete accurate bill according to BEO and obtain signature from guest
• Assist Banquet Manager in training of staff when needed

Requirements...

• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Requires good communication skills, both verbal and written
• Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs
• Must be able to lift up to 30 pounds occasionally
• Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity
• Ability to work calmly under stressful situations
• Maintain high level of guest satisfaction is an absolute requirement for this position

Source: Hospitality Online