Banquet Captain

Cambria Detroit; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel in Detroit is seeking a Banquet Captain to oversee banquet events and ensure guest satisfaction. This position involves managing staff, logistics of events, and maintaining high standards of customer service. Ideal candidates will have leadership experience and a strong commitment to excellence.

Qualifications

• Minimum 3 years' experience as a banquet captain or similar role.

Responsibilities

• Supervise all banquet events at the hotel.
• Assist in planning layouts and logistics for events.
• Manage staff shifts and develop training programs.

Skills

Detail-oriented

Excellent leadership

Time management

Excellent communication

Customer service

Interpersonal skills

Education

High school diploma or GED preferred

Job description

The Cambria Hotel in Detroit is expanding and looking for a Banquet Captain to join our team!

The Cambria Hotel in Detroit features upscale amenities that appeal to modern travelers, including immersive, spa-style bathrooms with Bluetooth mirrors - Contemporary and sophisticated guest rooms, complete with modern fixtures, abundant lighting, and plush bedding – Multiple food and beverage options - Flexible meeting and event space- State-of-the-art fitness center - Locally inspired designs.

Job Summary:

The Banquet captain supervises all banquet events at the Cambria Detroit hotel. As the banquet captain, you will be responsible for ensuring that banquet operations run smoothly and prioritizing the comfort and safety of our guests.

Duties/Responsibilities:

• Assist the hotel’s sales & catering or banqueting staff with banquets, parties, and other special events.
• Welcoming guests upon their arrival and assisting them with their seating arrangements.
• Arriving to work on time and in the required uniform.
• Adhering to all company policies.
• Assisting managers and organizers with planning the layout and logistics of events.
• Setting up and managing staff shifts and timetables.
• Developing and providing staff with the necessary training, including customer service, and serving etiquette.
• Managing the setup of events.
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Monitoring the inventory of supplies, equipment, and furniture.
• Tending to guests' requests, questions, and complaints.
• Ensuring that the venue and facilities remain neat and clean.
• Ensuring that all applicable safety regulations are communicated and adhered to.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Detail-oriented and thorough.
• Excellent leadership abilities and the ability to manage many staff members.
• Great time management and multitasking abilities.
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Excellent interpersonal skills with the ability to work well with a variety of personalities and under pressure.

Education and Experience:

• High school diploma or GED preferred.
• A minimum of 3 years’ experience as a banquet captain or similar.

Physical Requirements:

• Regularly required to stand, walk, and talk or hear.
• Frequently is required to use hands to finger, handle, or feel objects, or telephone.
• The employee is required to reach with hands and arms and taste or smell.
• The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
• Regularly required to bend and twist.

Detroit Cambria provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.