Part Time/Full Time Event Captain

Hotel Covington; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Hotel Covington is seeking an Event Manager to ensure an exceptional guest experience during events at The Madison Event Center. This role involves managing event staff, overseeing guest interactions, and ensuring the smooth operation of all scheduled events, including setup and cleanup responsibilities.

Benefits

Eligible for benefits package

Annual review and merit raise

Qualifications

• Must be 20 years of age.
• Punctual, energetic and motivated personality.
• Ability to lift and maneuver up to 30 pounds.

Responsibilities

• Manage guest expectations during events.
• Delegate responsibilities to event staff.
• Ensure cleanliness and setup of event spaces.

Skills

Positive attitude

Communication

Leadership

Ability to work unsupervised

Education

Serv-Safe or T.I.P.S Certification

Job description

Principal responsibility is to manage event staff & guest expectations efficiently & effectively while providing all guests with an exceptional experience for contracted events at The Madison Event Center and Hotel Covington.

Duties:

•Remain guest focused while performing all assigned duties before, during and after an event

•Assume 100% responsibility for the quality of each guest experience

•Welcome and greet guests upon entering The Madison/Hotel Covington

•Provide information about our food, beverages and other functions and services

•Responsible for all event staff within their room

•Record the times of employees as they clock in & out

•Use the timeline and matrix to organize staff and delegate responsibilities

•Check the bars, coolers & hotboxes for all specialty items pre-event

•Verify ballroom is set according to approved floorplan

•Ensure all decorations are setup according to provided instructions

•Retrieve alcohol for event from liquor room and record consumption

•Responsible for closing out registers and credit card machines each night

•Responsible for checking all employee assignments at the end of their shifts

•Maintain clean and fully stocked prep area, restrooms and ballroom

•Ready and willing to assist other team members with event duties

•Handle tables, chairs, linens, tableware and décor carefully to prevent breakage and loss

•Always follow safe food handling guidelines

•Clean and reset ballroom at the end of every event

•Attend all scheduled employee meetings and provide suggestions for improvement

•Other duties as assigned

Qualifications:

•Positive and upbeat attitude and work well with all team members

•Must be 20 years of age

•Must be Serv-Safe or T.I.P.S Certified

•Must be able to work unsupervised

•Must be able to work weekends

•Punctual, energetic and motivated personality

•Excellent oral communication and listening skills

•Desire to lead by example and delegate

•Ability to follow directions

•Be willing to work until the job is complete and perform other duties assigned

•Be able to work in a standing position for long periods of time (up to 10 hours)

•Be able to reach, bend, and safely lift and maneuver up to 30 pounds and move up to 100 pounds with assistance

Compensation & Schedule:

•$18 to $20 per hour

•Full-Time eligible for benefits package

•Hours will vary depending on events scheduled

•Eligible for annual review and merit

Please submit resumes or questions to: [e-mail]