BANQUET CAPTAIN

HCW Development; Chandler (AR); On-site; USD 40,000 - 65,000; Full time

Job summary

HCW Hospitality seeks a Banquet Captain to lead banquet operations and ensure flawless events. You will supervise staff, coordinate with clients, and manage room setups, service, and breakdowns with precision.

Strong leadership, communication, and organizational skills are essential to delivering exceptional guest experiences. Flexibility for varied hours, including nights, weekends, and holidays, is required.

Qualifications

• Experience in banquet or event management.
• Supervisory experience preferred.
• Commitment to exceptional service and creating memorable experiences.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Oversee banquet operations, ensuring events are executed flawlessly.
• Direct and support banquet staff, providing guidance and motivation.
• Coordinate with clients and event planners to ensure all details are met.
• Manage room setups, service, and breakdowns with efficiency and attention to detail.
• Address and resolve any issues that arise during events, ensuring guest satisfaction.
• Maintain compliance with safety, sanitation, and service standards.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

Skills

Banquet management

Supervisory experience

Communication skills

Organizational skills

Leadership

Service excellence

Multitasking

Calm under pressure

Flexible hours

Evening/weekend availability

Job description

Description

JOB SUMMARY

At HCW Hospitality, leadership and service go hand in hand. As a Banquet Captain, you’ll ensure our events run smoothly and exceed expectations. From overseeing staff to coordinating with clients, your attention to detail and commitment to excellence will create memorable experiences for our guests.

WHAT YOU'LL DO

As a Banquet Captain, you’ll lead with purpose and precision. In this role, you will:

• Oversee banquet operations, ensuring events are executed flawlessly.
• Direct and support banquet staff, providing guidance and motivation.
• Coordinate with clients and event planners to ensure all details are met.
• Manage room setups, service, and breakdowns with efficiency and attention to detail.
• Address and resolve any issues that arise during events, ensuring guest satisfaction.
• Maintain compliance with safety, sanitation, and service standards.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

WHAT YOU BRING

We’re looking for a leader with a passion for service and a talent for managing events. To excel in this role, you’ll need:

• Experience in banquet or event management, with supervisory experience preferred.
• Excellent communication, organizational, and leadership skills.
• A commitment to providing exceptional service and creating memorable experiences.
• The ability to multitask and stay calm under pressure.
• Flexibility to work varied hours, including nights, weekends, and holidays.

JOIN HCW HOSPITALITY

At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.

Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.