Banquet Assistant Manager: Lead Events & Guest Experience

Hollywood Casino Aurora; Aurora (IL); On-site; USD 60,000 - 68,000; Full time

Job summary

Hollywood Casino Aurora is seeking a Banquet Assistant Manager to help plan, coordinate, and supervise banquet and catered events. You will lead banquet staff, coordinate with internal departments, and ensure events meet company standards while delivering exceptional guest service.

Minimum 2 years of supervisory experience in banquet, catering, or F&B is preferred. A high school diploma or equivalent is required, with hospitality or business education preferred.

Qualifications

• High school diploma or equivalent required; hospitality or business education preferred.
• Minimum 2 years of banquet, catering, or food and beverage supervisory experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work effectively in a fast-paced, event-driven environment.
• Strong attention to detail and organizational skills.
• Proficiency in basic computer applications and event management systems.

Responsibilities

• Assist in the planning, setup, execution, and breakdown of banquet and catered events.
• Supervise banquet staff to ensure service standards, cleanliness, and professionalism are maintained.
• Ensure event setups are completed according to Banquet Event Orders (BEOs).
• Coordinate with Culinary, Sales, Stewarding, and Facilities for seamless execution.
• Greet clients and guests; address concerns and resolve issues promptly and professionally.
• Assist with scheduling, staffing levels, and break coverage to meet business needs.
• Monitor service quality and provide coaching and feedback to team members.
• Ensure compliance with health, safety, sanitation, and alcohol service standards.
• Assist with inventory control of banquet equipment, supplies, and linens.
• Support cost controls, labor management, and accurate event billing.
• Maintain a clean, safe, and organized banquet operation.
• Perform other duties as assigned.

Skills

Leadership

Guest service

Communication

Organizational skills

Event management systems

Education

High school diploma or equivalent

Hospitality or business education preferred

Tools

Event management software

Basic computer applications

Job description

Hollywood Casino Aurora is seeking a Banquet Assistant Manager to help plan, coordinate, and supervise banquet and catered events. You will lead banquet staff, coordinate with internal departments, and ensure events meet company standards while delivering exceptional guest service.

Minimum 2 years of supervisory experience in banquet, catering, or F&B is preferred. A high school diploma or equivalent is required, with hospitality or business education preferred.